Monique Costen
Orlando,FL
Summary
Dynamic professional with a proven track record at Universal Orlando Resort, excelling in customer satisfaction and sales transactions across multiple systems. Expert in team building and problem-solving, significantly enhancing guest experiences and meeting business goals. Skilled in fostering sportsmanship and resolving disputes, demonstrating reliability and active listening in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ambassador
Seaworld Entertainment
Orlando, FL
02.2024 - Current
- Deliver outstanding service to all park guests.
- Highlight upgrade opportunities to enhance guest plans and vouchers.
- Worked closely with managers to ensure smooth operations during peak business times.
- Provided excellent customer service to guests in a timely and professional manner.
Vacation Planner
Universal Orlando Resort
Orlando, FL
02.2022 - 11.2023
- Independently executed responsibilities at Universal's On-Site and partner hotels.
- Optimized sales strategies by integrating familiarity with local attractions and technical systems.
- Assisted customers in selecting tickets and vacation packages that best suited their needs and budgets.
Sales Associate
Kohls
Orlando, FL
04.2018 - 01.2022
- Ensured the store maintained a welcoming appearance for an optimal guest experience.
- Provided financial benefits of signing up for store cards while enhancing guest satisfaction.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
Sports Official
Seminole State College Intramural Sports and Recreation
Orlando, FL
08.2015 - 12.2020
- Oversaw and enforced rules across various sports events.
- Enhanced participation levels among students and staff in campus recreation.
- Resolved disputes between players or teams in a professional manner.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Assisted new referees with training and learning specific game rules and regulations.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
Education
Valencia College -
Valencia College
Orlando, FL02.2025
Seminole State College -
Seminole State College
Orlando, FL07.2018
Skills
- Reliable
- Team building
- Handling sales transactions on multiple ticketing systems
- Active listening
- Problem solving
- Using multiple computer applications
- Customer satisfaction
- Meeting business goals
Languages
English
Affiliations
- Dancer and Choreographer - Compete with a well rounded Hip-hop dance team as well as teaching children/adults.
Accomplishments
- Associate of the month
Certification
- Technical certificate of business specialist
Timeline
Ambassador
Seaworld Entertainment
02.2024 - Current
Vacation Planner
Universal Orlando Resort
02.2022 - 11.2023
Sales Associate
Kohls
04.2018 - 01.2022
Sports Official
Seminole State College Intramural Sports and Recreation
08.2015 - 12.2020
Valencia College -
Valencia College
Seminole State College -
Seminole State College
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