Monique Daniels
Phoenix,AZ
Summary
Newly licensed esthetician looking to gain more knowledge and experience in the skincare industry. Passionate about providing a positive experience and empowering clients to achieve their best-selves. Customer focused and driven with over five years of customer service experience.
Overview
8
8
years of professional experience
Work History
Mail Processer
JPMorgan Chase
01.2024 - Current
- Verify checks and money order
- Use scanner to scan documents into computer.
Senior Service Agent
FEDEX
06.2023 - 11.2023
- Assist customers at front counter with mailing packages as well as picking up packages
- Run/ Do End of the night paper work
- Ensure all equipment is returned from couriers
- Ensure all equipment is put away and charged
- Research Packages that are undeliverable
- Communicate with dispatch to relay messages to couriers
- Assist with fixing timecards at the end of the night
- Call shipper and or recipient for package information.
Ambassador
CLEAR
12.2022 - 06.2023
- Ensure no security breaches happen within CLEAR lane
- Crowd control
- Interact with customers daily in offering CLEAR membership
- Verify customers
- Enroll customers into CLEAR memberships.
Wheelchair Agent
Prospect
09.2022 - 12.2022
- Escorted passengers through TSA security
- Performed multiple aisle chair fireman lifts for passengers with no mobility
- Ensured passengers had wheelchairs for incoming arrival flights.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
Account Servicing
Upgrade
01.2022 - 08.2022
- Handled approved applications for Personal loans & Line of Credit
- Process ACH Payments by Phone
- Answer General questions and concerns customers may have had concerning their account
- Provide Agreement information
- Updated personal information
- Meeting and exceeding all expectation metrics.
Service Coordinator
Progress Residentials
03.2021 - 01.2022
- Took Outbound and Inbound calls to Residents to schedule maintenance request
- Scheduled maintenance requesting according to service area and Technicians living zone
- Handled 24-hour emergency work order
- Created maintenance request order for tenants who called in
- Assigned Third Party Vendors to maintenance request
- Followed up with tenants and Emergency work orders.
Customer Service Representative
Meritain Health
12.2018 - 03.2021
- Handle employee self-funded plans
- Assisted providers and members with benefits, claims and deductible questions
- Provided the processing of claims status and payment details
- Located In network providers for members
- Ensured members and providers understood benefit information provided
- Assisted with claim appeal questions and statues.
Customer Service Representative
LogistiCare
01.2018 - 12.2018
- Schedule non-emergency transportation for members to and from their medical appointment
- Handled members and transportation complaints
- Set up transportation for hospital discharges
- Checked member’s eligibility
- Insured members drivers arrived at scheduled pick up time.
CSR & Application Data Processor
One Exchange
06.2016 - 12.2017
- Work with Medicare eligible retires transitioning from group coverage to individual coverage
- Enrolled participants into their medical insurance policy by completing their applications over the phone
- Handled financial transaction with the Health reimbursement account employer provided
- Assisted customers with any questions or concerns they had about their policy and Health Reimbursement Account.
Education
The Studio Academy of Beauty
03.2022
North High School
05.2015
Skills
- Skincare Treatment
- Consultative Sales Technique
- Facial Massage
- Client needs assessment
- Skin Analysis
- Customer Services
- Waxing
Timeline
Mail Processer
JPMorgan Chase
01.2024 - Current
Senior Service Agent
FEDEX
06.2023 - 11.2023
Ambassador
CLEAR
12.2022 - 06.2023
Wheelchair Agent
Prospect
09.2022 - 12.2022
Account Servicing
Upgrade
01.2022 - 08.2022
Service Coordinator
Progress Residentials
03.2021 - 01.2022
Customer Service Representative
Meritain Health
12.2018 - 03.2021
Customer Service Representative
LogistiCare
01.2018 - 12.2018
CSR & Application Data Processor
One Exchange
06.2016 - 12.2017
The Studio Academy of Beauty
North High School