Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monique DaSilva

Glendale,AZ

Summary

Motivated Wait Staff Member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Wait Staff Member

Atria Senior Living
08.2023 - Current
  • Boosted reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Shift Supervisor

CVS Pharmacy
01.2022 - 08.2022
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Applied security, safety, and loss prevention strategies during shifts.
  • Oversaw loading and unloading of packages in store.

Education

Bristol Community College
Fall River, MA

Skills

  • Transactions and Cash Handling
  • Efficient organization
  • Food handling
  • Table setting expertise
  • Food Running
  • Strong multitasking
  • Time management skills
  • Cooperative Attitude
  • Verbal/written communication

Languages

Portuguese
Native or Bilingual

Timeline

Wait Staff Member

Atria Senior Living
08.2023 - Current

Shift Supervisor

CVS Pharmacy
01.2022 - 08.2022

Bristol Community College

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Monique DaSilva