Monique Dawson
Jacksonville,FL
Summary
Dynamic professional with extensive experience in event coordination and customer service, notably at Hardees Restaurant. Proven ability to enhance client relationships and ensure food safety compliance. Recognized for multitasking and process improvement, consistently delivering high-quality results while fostering teamwork and collaboration in fast-paced environments. Adaptable and resourceful, with a strong work ethic.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Grill Cook
Hardees Resturant
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
Cashier
Happy Jacks Grocery
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Janitor
Randstad Staffing
- Cleaning various businesses
Customer Service Representative
Randstad Staffing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Entertainment Manager
Self Employed
05.2024 - Current
- Streamlined event planning processes for improved efficiency and reduced costs.
- Built a loyal client base through excellent customer service skills, fostering long-term partnerships with clients and vendors alike.
- Cultivated a diverse network of industry professionals to support ongoing business development efforts.
- Designed visually appealing stage setups, enhancing the overall atmosphere of events.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Coordinated with other entertainment venues to create joint promotional events.
Driver
People Ready Staffing Agency
01.2006 - 01.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Event Team Leader
People Ready Staffing Agency
01.2006 - 01.2019
- Mentored junior team members, fostering a positive work environment and encouraging career growth opportunities.
- Spearheaded post-event evaluations, identifying areas of improvement and implementing changes for future success.
- Built strong relationships with vendors and partners, negotiating favorable contracts that benefited both parties.
- Implemented innovative technology solutions at events to enhance attendee engagement and interaction.
Construction Cleanup
People Ready Staffing Agency
01.2006 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Housekeeping
People Ready Staffing Agency
01.2006 - 01.2019
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Maintained cleanliness of the facility by adhering to strict housekeeping standards and procedures.
- Assisted in training new hires on housekeeping procedures, fostering a welcoming team environment.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Warehouse Associate
People Ready Staffing Agency
01.2006 - 01.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Quality Control Technician
People Ready Staffing Agency
01.2006 - 01.2006
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Education
Manufacturing And Logistics
Polk State College
05.2022
Florida Department of Education
05.2021
Skills
- Event coordination
- Client relationship management
- Stage design
- Food safety compliance
- Quality control
- Customer service
- Team leadership
- Inventory management
- Conflict resolution
- Time management
- Vendor negotiation
- Process improvement
- Strong work ethic
- Quick-learning
- Willing to learn
- Multitasking and organization
- Teamwork and collaboration
- Adaptable
- Efficient
- Team player
- Flexible schedule
- Grill cleaning
- Cleaning and organization
- Food service
- Kitchen sanitation
- Food safety and sanitation
- Inventory replenishment
- Resourceful
- Order accuracy
- Food storage
- Cooking techniques
Certification
Certified Logistics Technician
Certified Production Technician
Timeline
Entertainment Manager
Self Employed
05.2024 - Current
Driver
People Ready Staffing Agency
01.2006 - 01.2019
Event Team Leader
People Ready Staffing Agency
01.2006 - 01.2019
Construction Cleanup
People Ready Staffing Agency
01.2006 - 01.2019
Housekeeping
People Ready Staffing Agency
01.2006 - 01.2019
Warehouse Associate
People Ready Staffing Agency
01.2006 - 01.2019
Quality Control Technician
People Ready Staffing Agency
01.2006 - 01.2006
Grill Cook
Hardees Resturant
Cashier
Happy Jacks Grocery
Janitor
Randstad Staffing
Customer Service Representative
Randstad Staffing
Manufacturing And Logistics
Polk State College
Florida Department of Education
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