Monique De La Cruz
Calumet,OK
Summary
Dedicated professional with proven customer service expertise and strong multitasking abilities. Committed to delivering exceptional experiences and fostering positive customer relationships. Demonstrates adaptability and a strong work ethic, excelling in fast-paced environments. Quick learner with a track record of mastering new skills independently.
Overview
6
6
years of professional experience
Work History
Housekeeper
River Oaks Living Center
El Reno, Oklahoma
11.2025 - 01.2026
- Ensured daily cleanliness of resident rooms and common areas.
- Coordinated with team to prioritize and streamline cleaning tasks.
- Adhered to infection control protocols to safeguard resident health.
- Executed deep-cleaning techniques in high-traffic areas to maintain hygiene standards.
- Swept, mopped, vacuumed, and dusted surfaces across facilities.
- Maintained bathrooms by sanitizing toilets, tubs, showers, and sinks.
- Engaged with clients and guests to enhance service experience.
- Utilized personal protective equipment when managing hazardous materials.
Bartender
Tuxedo Lounge Bar
El Reno, Oklahoma
01.2025 - 11.2025
- Managed bar operations, including cocktail design, menu development, and inventory control.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Tracked bar tabs and coordinated transfer of open tabs to dining area for streamlined service.
- Executed multitasking strategies in a fast-paced environment to enhance service delivery.
- Engaged customers in friendly conversation, fostering a welcoming and enjoyable bar atmosphere.
- Organized daily till totals and tips, ensuring accuracy for financial reporting.
- Collaborated with security staff to address customer conflicts and ensure safety.
- Participated in weekly meetings to align on management goals and objectives.
Costumer Service Associate
Jiffy Trip
Calumet, OK
12.2021 - 05.2025
- Assisted customers with returns, exchanges, and refunds, ensuring satisfaction.
- Educated customers on promotions and loyalty programs, increasing engagement.
- Supported customer service goals through friendly and knowledgeable communication.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Handled cash register operations accurately during peak hours.
- Trained new staff on customer service protocols and operational procedures, ensuring consistent service delivery.
- Maintained clean and organized store environment, enhancing customer comfort.
- Protected customer privacy by keeping sensitive information confidential.
Assembler 1 Detailer
Nortec Air Solutions
Okarche, Oklahoma
01.2020 - 04.2021
- Assembled HVAC components according to specifications and safety protocols.
- Operated hand and power tools to ensure timely assembly completion.
- Identified product quality issues and implemented corrective actions to uphold standards.
- Collaborated with team members to enhance assembly processes.
- Trained new assemblers on operational procedures to enhance team competency.
- Maintained a clean workspace to promote safety and productivity.
- Informed supervisors of possible delays to maintain workflow efficiency.
- Adhered to health and safety regulations in daily tasks.
Home Health Nurse
C.S.H Health
Oklahoma City, Oklahoma
09.2019 - 01.2020
- Developed personalized care plans for patients based on individual needs.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Supported patients in daily living activities, enhancing their independence and quality of life.
- Facilitated patients' functional mobility and daily activities to improve overall well-being.
- Monitored vital signs such as blood pressure or pulse rate to detect any changes in a patient's condition.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Ensured compliance with regulations by meticulously maintaining accurate medical records.
- Provided timely responses to emergency calls, addressing urgent client needs effectively.
- Implemented patient-specific exercises and rehabilitation plans to improve mobility.
Education
High School Diploma -
Elk City Alternative School
Elk City, OK05-2002
Skills
- Service excellence focus
- Dedicated and hardworking
- Organizational skills and multitasking
- Clear communication abilities
- Health and safety adherence
- Comprehensive product knowledge
- Solution-oriented problem solving
- Customer interaction strategies
- Point-of-sale expertise
- Sales techniques
Timeline
Housekeeper
River Oaks Living Center
11.2025 - 01.2026
Bartender
Tuxedo Lounge Bar
01.2025 - 11.2025
Costumer Service Associate
Jiffy Trip
12.2021 - 05.2025
Assembler 1 Detailer
Nortec Air Solutions
01.2020 - 04.2021
Home Health Nurse
C.S.H Health
09.2019 - 01.2020
High School Diploma -
Elk City Alternative School