Summary
Overview
Work History
Education
Skills
Timeline
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Monique Dupree

Oklahoma City,OK

Summary

Dynamic professional with a proven track record at Xerox, excelling in customer relations and problem resolution. Demonstrated ability to enhance customer experiences through empathetic service and efficient problem-solving, boosting satisfaction. Skilled in cash management and proficient in computer systems, contributing to operational excellence and team success.

Overview

17
17
years of professional experience

Work History

Cashier

7 Eleven
11.2021 - Current
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Work flexible schedule and extra shifts to meet business needs.
  • Build relationships with customers to encourage repeat business.
  • Collaborate with team members to achieve sales targets and maintain a clean, well-stock store environment.
  • Implement loss prevention strategies, reducing instances of theft at checkout.

Assembler

ATC Drivetrain
01.2020 - 11.2021
  • Followed safety protocols to maintain safe working environment.
  • Followed outlined specifications to implement assembly plans.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assembled transmissions for multiple makes of cars with minimal supervision, exceeding expected project milestones.

Shift Manager

Taco Bell
12.2017 - 01.2020
  • Tracked receipts, employee hours, and inventory movements.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Xerox
04.2013 - 12.2017
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations while troubleshooting IOS for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Assembly Line Worker

Arvin Meritor
01.2008 - 04.2013
  • Boxed, labeled, and transported items to support assembly operations.
  • Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Increased production efficiency by assembling brake parts quickly and accurately.

Education

High School Diploma -

Manning High-school
Manning, SC
05.2005

Skills

  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash handling and management
  • Customer Relations
  • Problem-Solving
  • Computer Skills
  • Problem Resolution
  • Pallet jack experience
  • Experience working assembly line

Timeline

Cashier

7 Eleven
11.2021 - Current

Assembler

ATC Drivetrain
01.2020 - 11.2021

Shift Manager

Taco Bell
12.2017 - 01.2020

Customer Service Representative

Xerox
04.2013 - 12.2017

Assembly Line Worker

Arvin Meritor
01.2008 - 04.2013

High School Diploma -

Manning High-school

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Monique Dupree