Monique Flowers
Burnsville,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced PCA skilled in monitoring patient vital signs and managing medication schedules. Known for strong emotional intelligence and team coordination, dedicated to delivering high-quality, compassionate care to enhance patient experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
pca
Accra
Burnsville, MN
07.2022 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored and recorded patient vital signs and behaviors.
- Administered medications as prescribed by healthcare professionals.
- Provided emotional support and companionship to patients.
- Maintained cleanliness and safety of patient environments.
- Educated families about patient care procedures and needs.
- Documented patient progress in electronic health records system.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Kept instruments and equipment clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Manger
Fantastic Sams Cut & Color
eagan, MN
03.2008 - 07.2022
- Coordinated team schedules and prioritized project tasks for efficient workflow.
- Organized training sessions to equip staff with necessary skills and knowledge.
- Conducted research on best practices to inform decision-making processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Cosmetolgy -
Oliver Thien Beauty School
Burnsville, MN05-2001
Skills
- Patient care
- Medication administration
- Electronic health records
- Behavioral health support
- Team coordination
- Empathy
- Task delegation
- Shift scheduling
- Verbal and written communication
- Complex Problem-solving
Certification
- manger cosmetology License
References
References available upon request.
Timeline
pca
Accra
07.2022 - Current
Manger
Fantastic Sams Cut & Color
03.2008 - 07.2022
Cosmetolgy -
Oliver Thien Beauty School