Monique Forkel
Henderson,NV
Summary
Detail-oriented professional with strong teamwork and problem-solving skills. Experienced in enhancing operational efficiency within fast-paced environments. Committed to delivering exceptional customer service and ensuring secure operations.
Overview
6
6
years of professional experience
Work History
Operations Escort
Clark County Department Of Aviation
04.2025 - 07.2026
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Escorted Non Sida Badged Individuals throughout secured areas
- Checked all vehicles and persons entering airfield at Harry Reid International Airport
- Assisted with airfield security measures.
- Assisted emergency personnel with airside emergencies.
PSE Clerk
United States Post Office
08.2023 - 01.2025
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated sorting machines to categorize mail based on size and destination.
- Assisted customers with inquiries, providing accurate information about services and rates.
- Maintained inventory of mailing supplies, ensuring availability for daily operations.
- Maintained accurate records of parcel tracking and customer interactions.
Lead Passenger Service Agent
Worldwide Flight Services
01.2020 - 11.2023
- Supervised daily operations of passenger service agents, ensuring adherence to company policies and safety protocols.
- Trained new team members on customer service standards and operational procedures, fostering a collaborative work environment.
- Implemented process improvements that streamlined check-in operations, reducing wait times for passengers.
- Resolved passenger inquiries and complaints, fostering positive relationships with travelers and enhancing service quality.
Education
Associate of Applied Science - Business Administration And Management
Century College
White Bear Lake, MN05-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Operations Escort
Clark County Department Of Aviation
04.2025 - 07.2026
PSE Clerk
United States Post Office
08.2023 - 01.2025
Lead Passenger Service Agent
Worldwide Flight Services
01.2020 - 11.2023
Associate of Applied Science - Business Administration And Management
Century College