Monique Freeman
Heartland,TX
Summary
Operations-focused professional with 17+ years of experience supporting time-critical workflows, ensuring compliance with policies, and providing customer service to internal stakeholders. Proven ability to work rotating schedules, manage multiple systems simultaneously, and communicate clearly in fast-paced operational environments. Detail-oriented, adaptable, and dependable under pressure.
Overview
27
27
years of professional experience
Work History
Senior Applications Coordinator
Thinkpoint Financial
Plano, TX
01.2010 - Current
- Support daily operations by coordinating time-sensitive workflows requiring accuracy and compliance with internal policies.
- Serve as a primary point of contact for internal teams and external partners, providing professional customer service under strict deadlines.
- Monitor system activity, identify coverage gaps, and resolve issues to prevent service disruptions.
- Apply regulatory guidelines and company procedures to ensure operational requirements are met.
- Navigate multiple systems simultaneously while maintaining precise documentation.
- Successfully adapt to changing priorities in a fast-paced, operations-driven environment.
Senior Account Processor
Certified Merchant Services
Plano, TX
01.2001 - 01.2010
- Supported operational processing functions requiring attention to detail, timeliness, and policy adherence.
- Responded to inquiries and issues impacting daily operations, ensuring timely resolution.
- Reviewed and validated documentation to meet compliance standards.
Key Account Manager
Checktronic
Dallas, TX
01.1999 - 01.2001
- Provided ongoing operational support to managed accounts, ensuring continuity and issue resolution.
- Communicated clearly with internal teams to address service gaps and operational concerns.
Education
High School Diploma - undefined
Frisco High School
Frisco, TXBusiness Administration Coursework
University of Phoenix
Plano, TXSkills
- Operations & Scheduling Support
- Regulatory & Policy Compliance
- Internal Customer Service
- Real-Time Problem Resolution
- High-Volume, Deadline-Driven Work
- Multi-System Navigation
- Accurate Documentation & Data Review
- Clear Written & Verbal Communication
- Flexible Schedule Availability (Nights, Weekends, Holidays)
Timeline
Senior Applications Coordinator
Thinkpoint Financial
01.2010 - Current
Senior Account Processor
Certified Merchant Services
01.2001 - 01.2010
Key Account Manager
Checktronic
01.1999 - 01.2001
High School Diploma - undefined
Frisco High School
Business Administration Coursework
University of Phoenix