Monique Garcia
Westminster,CO
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Check in and out patients while taking payments and verifying insurance information. Flexible and hardworking with drive to succeed.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
18
18
years of professional experience
Work History
Receptionist
Arapahoe Animal Hospital
02.2024 - Current
- Managed appointment scheduling and patient check-ins to optimize front desk operations.
- Coordinated communication between clients and medical staff, facilitating seamless service delivery.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed inventory levels, ensuring accurate stock availability and minimizing discrepancies.
Front Desk Manager
Skinbar Med Spa
03.2023 - 02.2024
- Schedule appointments for multiple providers. Answer all incoming calls. Clean and prep rooms for the days appointments. Order and maintain supplies and products for the spa.
- Maintained accurate records of patient interactions and financial transactions using electronic health record systems.
- Trained new reception staff on operational procedures and customer service excellence.
- Monitored inventory levels of office supplies, ensuring timely replenishment for uninterrupted service.
- Resolved customer problems and complaints.
Medical Receptionist
Rocky Mountain Primary Care
07.2017 - 02.2023
- Checked in and checked out patients. Maintained multiple doctors schedules. Trained new front desk employees. Help back office staff prep and prepare charts for each day appointments. Made reminder calls and scheduled appointment’s to maintain numbers.
Medical Receptionist
Boulder Plastic Surgery and Iv Seasons Skin Care
06.2016 - 07.2017
- Directed patient flow during practice hours, minimizing patient wait time. Managed a multi-line phone system and greeted all patients. Scheduled procedures in conjunction with the surgical coordinator. Wrote clear and detailed phone messages for physicians. Recorded and filed patient data and medical records.
Veterinary Receptionist
VCA All Pets Animal Hospital Boulder
08.2008 - 06.2016
- Processed client payments, sent invoices and placed appointment reminder calls. Met ball customer call guidelines and triaged phone calls. Handle time and veterinarian productivity.
Education
Associate - Veterinary Assistant
Pima Medical Institute
Denver05-2009
High school or equivalent - GED
Emily Griffith Opportunity School
Denver08-1999
Skills
- Proficient problem-solving abilities
- Professional phone etiquette
- Experienced in medical terminology
- Organization skills
- Time management
- Data entry
- File management
Timeline
Receptionist
Arapahoe Animal Hospital
02.2024 - Current
Front Desk Manager
Skinbar Med Spa
03.2023 - 02.2024
Medical Receptionist
Rocky Mountain Primary Care
07.2017 - 02.2023
Medical Receptionist
Boulder Plastic Surgery and Iv Seasons Skin Care
06.2016 - 07.2017
Veterinary Receptionist
VCA All Pets Animal Hospital Boulder
08.2008 - 06.2016
High school or equivalent - GED
Emily Griffith Opportunity School
Associate - Veterinary Assistant
Pima Medical Institute