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Gabrianna Leyuas
Glenn Heights,Texas
Work Preference
Summary
Results-driven Sales Agent with a background in Insurance and Healthcare. Skilled in building strong customer relationships, identifying client needs, and recommending products and services that deliver value. Proven ability to maintain high customer satisfaction, resolve issues effectively, and thrive in fast-paced environments. Consistently exceeds performance metrics, quality standards, and attendance goals. Proficient in Microsoft Office and various software applications.
Overview
6
6
years of professional experience
Work History
ER Receptionist
Urgent Care
Cedar Hill, TX
04.2025 - Current
- Answer phone calls, transfer to appropriate department/individual
- Book patient appointments and process walk-ins
- Confirm patient appointments for next clinic day
- Process patients' paperwork, ensuring all fields and data is obtained
- Copy/scan patient insurance card & driver's License into database
- Verify patients' current insurance, obtain benefits and eligibility
- Scan patient information into eClinicalWorks
Interact with patients regarding collection of funds for both current and past due amounts
Temporary Sales Agent
Concentrix
Dallas,TX
09.2025 - 04.2026
- Provide custom quotes for customers based on needs of customer and services provided.
- Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
- Educate customers on policy options and documentation, clearly explaining the required steps or updates.
- Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
- Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
- Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
Sales Agent
TTEC
Dallas, TX
10.2024 - 04.2025
- Responsible for processing various incoming sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations.
- Call processing included presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering and verifying customer information.
- Achieved Sales and Retention targets as well as other metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance and Average Handle Time.
Certified Nursing Assistant
Parkland Memorial Hospital
Dallas,Texas
04.2023 - 10.2024
- Processed and submitted 80+ medical claims daily to commercial, Medicare, and Medicaid insurance providers
- Reviewed and interpreted EOBs and ERAs
- Managed accounts receivable and reduced outstanding balances by 20% through consistent follow-up on unpaid claims
- Conducted credit balance reviews and processed refunds in compliance with policies, maintaining audit-ready accuracy
- Maintained and updated patient billing records in EHR systems with a high level of accuracy and efficiency
- Communicated with insurance companies to resolve discrepancies, improving reimbursement turnaround time by 25%
- Ensured full compliance with HIPAA regulations and healthcare billing guidelines
- Utilized EHR systems, billing software, and payer portals to manage high-volume workloads in a fast-paced environment
Call Center Representative
Etech
Dallas,TX
02.2020 - 03.2023
- Enhanced client relationships by effectively managing inbound and outbound calls.
- Processed calls, presented offers, and overcame objections to boost sales.
- Met sales and retention targets while ensuring high call quality standards.
- Escalated complex issues to supervisors to maintain service integrity.
- Identified customer needs through fact-finding questions to recommend solutions.
- Built trust with clients by addressing concerns and providing tailored resolutions.
Education
GED -
Ranchview High School
Irving, TX06.2019
Skills
- Excellent verbal communication skills
- Strong written communication skills
- Exceptional customer service skills
- Proficient problem-solving abilities
- Advanced troubleshooting skills
- Accurate data entry
- Knowledgeable in customer service protocols
- Excellent organizational skills
- Adept in multitasking
- Proactive Thinking
- Excellent Team Collaboration
- Ability to learn quickly
- Excellent time management skills
- Proficient in customer service software
- Ability to work independently
- Exceptional computer skills
- Attention to detail
- Familiarity with company products
- Effective Under Pressure
- Positive and empathetic attitude
Accomplishments
- Supervised team of 8 staff members at Zoe's Kitchen in July of 2019 to December of 2019.
- Completed Patient Care Tech Program at Parkland hospital May of 2023.
- Recognized for outstanding dedication to patient care at Parkland leading to a recommendation for urgent care October of 2025.
- Completed Seasonal hire at TTEC meeting metric and survey exceptions receiving monthly bonus every month in 2025.
Timeline
Temporary Sales Agent
Concentrix
09.2025 - 04.2026
ER Receptionist
Urgent Care
04.2025 - Current
Sales Agent
TTEC
10.2024 - 04.2025
Certified Nursing Assistant
Parkland Memorial Hospital
04.2023 - 10.2024
Call Center Representative
Etech
02.2020 - 03.2023
GED -
Ranchview High School