Shantel Teague

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Operated telephone switchboard to provide information, take messages and forward calls.
• Updated personnel directory to keep telephone extensions and employee information current.
• Handled incoming and outgoing calls according to standard operating procedures.
• Took messages from callers and accurately relayed details to intended staff.
• Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
• Reported telephone line issues and outages for prompt repairs.
• Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
• Shared or forwarded messages and information to designated personnel.
• Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.

• Must watch a employee of the armed forces urinate into a collection container. Specicifically, to watch the urine go from the employee's body in the collection container.

• Provided training and coaching to new PBX operators.
• Conducted directory searches for employees and customers to locate phone numbers, business addresses and email information.
• Handled incoming calls with friendly and cheerful attitude for organization using Cisco IP system.
• Provided friendly and professional assistance to employees, visitors and customers.
• Received and dispatched calls for emergency services.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Interacted with local law enforcement agencies when responding to incidents in progress.
• Maintained logs of all incoming calls and assigned tasks.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Identified locations and needs of callers to accurately send assistance.
• Documented services performed, operations information, and dispatch details in system.
• Relayed work orders, messages or information using telephones or two-way radios.

Answer  multiple  phone  lines in hospital  settings. I put customers  on hold and transfer them to correct  departments. I communicate with doctors  and other hospital staff. I  over page  emergency  codes.  I interview and train new PBX hires.

Screened telephone calls and inquiries and directed them as appropriate. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Issued security badges and visitor passes to all guests. Investigated calls and complaints involving fire, theft, accident and hazard reports. Checked passes and credentials of persons seeking to enter the property. Continuously monitored security cameras and fire, building and alarm systems. I interview and train new PBX hires.