Monique Gray
Redlands,CA
Summary
Positive and diligent Property Management professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Offering 15 years of multi family experience along with several years of real estate experience.
Overview
18
18
years of professional experience
Work History
Project Manager
Know How LLC
03.2023 - Current
- I am responsible for managing ground up construction single family residences, full rehab, and fix and flip properties
- Coordinated material procurement and required services for projects within budget requirements.
- Planned, designed, and scheduled phases for projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
Real Estate Agent
Balboa Real Estate
01.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
Real Estate Agent/Market Expert-Field Advisor
Sundae
08.2021 - 01.2023
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- I consistently met revenue goals and had excellent follow up and customer service skills
- I closed over 50 deals and generated over 1.1 million dollars in revenue for the company in one year
Community Director
Advanced Management Company
01.2019 - 08.2021
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using MRI.
- Processed 3 Day Pay or Quit Notices and managed balance dues
- Oversaw property maintenance and repairs to improve resident quality of life.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Account Administrator and Leasing Manager
Spruce Grove Inc
05.2012 - 01.2019
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Responsible for Bond and Section 8 documentation for new move ins and renewals
- Received and processed resident payments, and updated Yardi systems.
- Posted 3 Day Pay or Quit Notices
- Worked with maintenance staff to complete timely repairs and enhancements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Streamlined operations by communicating efficiently with residents, keeping meticulous records, budget management, and internal collaboration.
Property Manager
Global Integrity Realty
05.2007 - 04.2012
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs and process deposit accounting.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained property by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Introduced prospective tenants to types of units available and performed tours of premises.
Senior Account Executive
CitiFinancial Consumer Finance
10.2005 - 10.2006
- I produced personal and mortgage loans for new and existing customers
- For two consecutive months I received top producer awards and had strong sales throughout the rest of my career at the branch.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CANo Degree - Child Development
Riverside Community College
No Degree - Real Estate
San Bernardino Valley College
Skills
- Google, Microsoft, Yardi, Salesforce, MRI Applications
- Adaptable
- Solution Optimization
- Multi-Family Property Management
- Maintenance Knowledge
- Leasing and Sales
- Product and Service Sales
- Cross-Functional Teamwork
- Pipeline Management
- Relationship Management
- Financial Budgeting and Reporting
- Organization
Timeline
Project Manager
Know How LLC
03.2023 - Current
Real Estate Agent
Balboa Real Estate
01.2023 - Current
Real Estate Agent/Market Expert-Field Advisor
Sundae
08.2021 - 01.2023
Community Director
Advanced Management Company
01.2019 - 08.2021
Account Administrator and Leasing Manager
Spruce Grove Inc
05.2012 - 01.2019
Property Manager
Global Integrity Realty
05.2007 - 04.2012
Senior Account Executive
CitiFinancial Consumer Finance
10.2005 - 10.2006
High School Diploma -
San Gorgonio High School
No Degree - Child Development
Riverside Community College
No Degree - Real Estate
San Bernardino Valley College
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