Monique Harper

• Developed engaging lesson plans that aligned with state standards and encouraged student participation.
• Implemented differentiated instruction strategies to accommodate diverse learning styles in classroom settings.
• Evaluated student performance through assessments, providing constructive feedback to enhance learning outcomes.
• Fostered a positive classroom environment that promoted respect, collaboration, and critical thinking among students.
• Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
• Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
• Designed and facilitated group projects to foster teamwork and problem-solving skills.

• Conducted needs assessments and developed training modules to enhance team skills and drive performance improvements.
• Developed and implemented practice schedules, ensuring effective use of facilities and resources for team performance.
• Guided student-athletes in developing teamwork and communication skills both on and off the field.
• Assessed individual performances and delivered constructive feedback to enhance skills.
• Led comprehensive training sessions aimed at improving cheerleaders' safety awareness and technical abilities in stunting and tumbling.
• Developed and maintained schedules for practices, performances, and competitions, promoting clear communication with parents and team members.
• Crafted and orchestrated dynamic routines that showcased talent and captivated spectators during sporting events and competitions.
• Defined and conveyed expectations regarding commitment levels to cheerleaders and families, ensuring alignment with program goals.
• Facilitated comprehensive training sessions for cheerleaders, focusing on skill development and teamwork in preparation for games and competitions.
• Developed and managed fundraising events aimed at generating financial resources to cover program costs and promote inclusivity among students.
• Managed vendor relationships to ensure procurement of uniforms and equipment within budgetary constraints.
• Crafted innovative dance routines that highlighted distinct skills of athletes, promoting the team's varied capabilities.
• Developed and led cheerleading camps and clinics, focusing on skill enhancement and promoting a positive team image.
• Educated athletes on effective stretching techniques and conditioning exercises to promote injury prevention.
• Promoted teamwork and sportsmanship by creating a nurturing environment for cheerleaders to thrive.
• Supported young athletes in achieving personal and academic goals through structured guidance and mentorship.

• Supported classroom instruction by assisting teachers in lesson preparation and material organization.
• Implemented individualized education plans (IEPs) to enhance student learning experiences.
• Facilitated communication between students, teachers, and parents to address academic concerns.
• Monitored student behavior and provided guidance to promote a positive learning environment.
• Assisted teachers during planning sessions, contributing valuable insights based on direct experience working with individual students'' strengths and weaknesses.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

• Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
• Implemented classroom management strategies fostering a positive and productive learning environment.
• Collaborated with educators to assess student progress and adapt instructional methods accordingly.
• Mentored new substitute teachers, providing guidance on effective teaching practices and classroom dynamics.
• Utilized variety of instructional strategies to meet individual student needs.
• Developed creative instructional strategies to keep students engaged and motivated.

• Facilitated vendor negotiations, leading to significant company savings through improved contract terms.
• Executed invoice processing and coordinated with appropriate contacts to achieve timely payment resolution.
• Examined financial records meticulously, pinpointing discrepancies and ensuring compliance with financial standards.
• Executed comprehensive compliance strategies for local, state, and federal tax regulations, facilitating timely filing of necessary documents to avoid penalties.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Reviewed documentation and identified financial discrepancies where applicable.

• Analyzed market trends and developed e-commerce strategies to foster enhanced online customer engagement.
• Directed cross-functional teams to enhance website performance and user experience initiatives.
• Interpreted sales data and market trends to guide strategic decisions on product assortment and promotional efforts.
• Executed advanced digital marketing campaigns to enhance brand visibility across diverse channels.
• Conducted comprehensive assessments of trends to pinpoint opportunities and implement improvements for sustained business growth.
• Conducted comprehensive performance metric analysis to optimize pricing strategies and achieve revenue growth.
• Cultivated strong relationships with customers and community to drive sustainable business growth.
• Cultivated and secured new customer relationships to consistently meet and exceed sales goals and service targets.
• Managed problem resolution for high-profile clients to enhance customer loyalty and retention.
• Executed recruitment and selection of candidates, alongside implementing a mentoring program aimed at fostering positive feedback and employee development.
• Developed and executed effective sales strategies and business plans to drive revenue growth and exceed targets.
• Cultivated and maintained client relationships while identifying opportunities for increased business engagement.
• Managed budgets for various e-commerce projects, ensuring optimal allocation of resources towards high-impact initiatives.
• Developed email marketing campaigns that effectively engaged customers throughout their buying journey.
• Built relationships with customers and community to establish long-term business growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed and secured gross margins on deals to optimize profitability.
• Led client interactions and negotiations to maximize company profits throughout the sales cycle.

Recruited, trained, managed and created a large-scale, 30-member Business Development Center (BDC) handling high-volume new and used vehicle operations.

• Led and developed a team of BDC agents, consistently surpassing monthly quotas by 110% to 125%.
• Monitored team performance and enforced high standards of quality and communication, resulting in a consistent 95% CSI score for internet leads.
• Enhanced appointment-setting processes by generating a 25% increase in set appointments through structured phone scripts and comprehensive training.
• Implemented strategies to increase overall showroom traffic by 20%, supporting revenue generation in F&I.
• Assessed BDC performance against established benchmarks and implemented corrective actions to ensure successful goal achievement.
• Built custom text and email templates within VinSolutions, maintaining a department average of 100+ outbound calls a day of quality calls.
• Spearheaded aggressive lead monetization and margin protection strategies that boosted overall dealership gross profit by 12% YoY.
• Partnered directly with the desk to monitor closing ratios, ensuring BDC appointments seamlessly transitioned to the floor and maximizing F&I back-end opportunities.
• Utilized VinSolutions CRM metrics and market data to identify high-velocity new and used vehicle opportunities, decreasing average inventory turn by 8 days.
• Implemented rigorous objection-handling, script execution, and negotiation training protocols, elevating team closing ratios from 5% to 8%.
• Enforced strict lead-management protocols across the 30-rep team, slashing average internet response times to under 15 minutes.
• Conducted regular evaluations of sales team performance, identifying areas for improvement and providing constructive feedback.
• Analyzed market trends to adjust inventory levels, ensuring a diverse selection of vehicles for potential buyers.
• Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
• Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
• Facilitated effective interdepartmental communication to promote teamwork and alignment towards shared objectives.
• Engaged in personalized discussions with sales team members to diagnose selling obstacles and recommend effective remedies.
• Fostered connections with customers and community to enhance long-term business development.
• Identified and analyzed market trends, leading to the development and implementation of sales strategies that significantly improved dealership profitability.
• Directed omni-channel inbound and outbound campaigns that generated a 25% increase in set appointments while maintaining an elite 65% show rate.

• Managed online customer inquiries, providing timely responses and solutions to enhance satisfaction.
• Developed targeted email campaigns to promote inventory, resulting in increased customer engagement.
• Utilized CRM systems to track leads and conversions, improving follow-up efficiency.
• Collaborated with sales team to strategize on promotions, optimizing sales performance across platforms.
• Excelled at upselling additional products and services by understanding client needs and presenting relevant solutions that enhanced their overall experience.
• Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.

• Assisted customers with vehicle selection and financing options to enhance purchasing experience.
• Developed product knowledge to effectively address customer inquiries and provide tailored recommendations.
• Collaborated with team members to streamline sales processes and improve customer satisfaction scores.
• Increased sales by providing exceptional customer service and product knowledge.
• Developed lasting client relationships through personalized attention and follow-up communications.
• Provided valuable input during team meetings, brainstorming strategies for increasing sales and enhancing the customer experience.