MONIQUE HARRIS
Lagrange ,GA
Summary
- Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Organizational Skills and Service Satisfaction. Proficient in job execution and proven track record of success in customer service and administrative duties.
- STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients/staff.
- RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.
- PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Progressive
Cleveland, OH
08.2022 - Current
- Report Time cards and accurate pay for employees under my teams
- Managed concerns and attendance, Policies and procedures required by the company input all information into assigned software
- Displayed thorough knowledge of products and promotions
- Work to resolve any issues/concerns in order to retain loyal business and increase client satisfaction as well meet the needs of employees
- Provided on-the-job training to new hires and served as Subject Matter Expert to current staff
- Met/exceeded key performance and sales metrics as established by leadership team
BUSINESS OWNER
FOREIGN LOCALZ DANCE STUDIO
08.2015 - 10.2018
- Facilitated meetings for professional development and updates on organizational progress
- Managed the day-to-day functions, ensuring safety of studio at all times
- Effective communication with clients/families, maintaining opening communication and fostering a collaborative environment
- Taught modern and liturgical dance to kids ages 5 to 17 years old
HUMAN RESOURCES ASSISTANT
INTERSPACE
07.2012 - 08.2014
- Monitored timekeeping in support of accurate payroll processing
- Ensured new hires' onboarding experiences, distributed employees confidential documentation and other tasks assigned
- Oversaw implementation of corporate programs and policies to uphold strategic HR mission of the company by advising and counseling management team
- Developed and facilitated training regarding new and existing customer initiatives, safety, new-hire orientation
- Administered employee opinion surveys and conducted feedback sessions to implement recommendations
- Drafted letters for offers, changes, termination, and severance paperwork
- Created, maintained and updated employee files and appropriate spreadsheets
- Worked closely with payroll and benefit departments, updated insurance carrier of changes
- Produced and distributed standard and ad hoc reports
- Provided support to HR team by providing data and analysis as needed
- Generated, sent and monitored file interfaces
CASHIER
FAMILY DOLLAR
11.2010 - 07.2012
- Maintained excellent customer service, setting the proper example and motivating staff through hard work
- Demonstrated excellent customer service in helping customers finding the right merchandise
- Maintained friendly and professional behavior at all times with customers, supervisors, and co-workers
- Provided enhanced shopping experiences for customers through suggestive selling and buy strategies; proactively sought opportunities to up sell by maintaining awareness of promotional events and advertisements
- Operated computer cash register systems, handled cash, balanced cash bank and all related paperwork
- Participated in year-end inventory and cycle counts to assist in minimizing loss of company assets
- Assisted with new employee training including store policies and services
Education
HIGH SCHOOL DIPLOMA -
Skills
- Microsoft Office
- Result Execution
- Administrative Support
- Communication Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Team Leader
- Conflict Resolution
- Process Improvement
- Quality Assurance
- Subject Matter Expert
- Customer Service
- Task Management
- Inventory Control
- Client Relations
- Reports/Documentation
Timeline
Customer Service Supervisor
Progressive
08.2022 - Current
BUSINESS OWNER
FOREIGN LOCALZ DANCE STUDIO
08.2015 - 10.2018
HUMAN RESOURCES ASSISTANT
INTERSPACE
07.2012 - 08.2014
CASHIER
FAMILY DOLLAR
11.2010 - 07.2012