Monique Harris
Cedar Rapids
Summary
Results-driven Sr. Manager with expertise in team leadership and process improvement. Proven track record in enhancing organizational efficiency and championing initiatives that yield substantial cost savings.
Overview
28
28
years of professional experience
Work History
Sr Manager
Transamerica Retirement Management
Cedar Rapids
09.1998 - Current
- Managed cross-functional teams to optimize operational efficiency and streamline processes.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Collaborated with senior leadership to define organizational goals and align departmental strategies accordingly.
- Established metrics to evaluate program effectiveness, driving accountability and performance improvements across teams.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Management
Mount Mercy University
Cedar Rapids, IA12-2022
Skills
- Troubleshooting and problem resolution
- Organizational improvement
- Teamwork and collaboration
- Team leadership
- Process improvement
- Team development
- Work Planning and Prioritization
- Multitasking
- Performance tracking and evaluation
- Scheduling and coordinating
- Attention to detail
- Time management
Accomplishments
1999: Quality Service award for improving processes that saved money for company by not having to hire to keep up with company growth.
2007: Helped transition of functions from New York office to Cedar Rapids office. Initiated process improvements with the move to help streamline processes and increase efficiency.
2020-2025: Reduced staff by 20% due to process efficiencies even though volume of work increased.
2023-2024: Initiated and led project to move our Lockbox Processing from the bank to in house. This initiative increased quality and had company cost reduction of about $40K a month.
Timeline
Sr Manager
Transamerica Retirement Management
09.1998 - Current
Bachelor of Science - Management
Mount Mercy University