Monique Hoffman
St Louis,MO
Summary
Results-driven Operations and Workplace Management professional experienced in multi-site corporate facilities and workplace services. Expertise in coordinating cross-functional teams, managing operations, conducting audits, and streamlining workflows. Strong background in operational reporting, vendor oversight, SOP development, and continuous improvement, focusing on efficiency and compliance.
Overview
9
9
years of professional experience
Work History
Workplace Ambassador
JLL/ LSEG
St Louis, MO
01.2025 - Current
- Managed vendor relationships and service performance, ensuring operational consistency and adherence to quality standards.
- Manage vendor relationships and service performance to ensure operational consistency, quality standards, and timely issue resolution.
- Coordinate workplace requests across multiple sites while maintaining accurate documentation and service records within operational systems.
- Completed change management training and applied change management principles to support workplace initiatives and process improvements.
- Support workplace operations across multiple geographic locations, ensuring continuity, efficiency, and consistent service delivery.
- Monitor service metrics, track unresolved requests, and drive follow-through to improve response times and customer satisfaction.
- Perform routine facility inspections and workplace walkthroughs to identify concerns, mitigate risks, and maintain workplace standards.
- Monitored service metrics and tracked unresolved requests, driving follow-through to enhance response times and elevate customer satisfaction.
- Conduct operational and compliance audits to verify documentation accuracy, workflow adherence, and service completion standards.
- Contributed to process improvement initiatives by identifying recurring issues and recommending corrective actions to support implementation efforts.
- Maintain compliance with workplace policies, safety standards, and operational procedures.
- Coordinate multiple workplace projects while tracking milestones, deliverables, timeline and project documentation.
- Coordinated facilities operations with security,IT, vendors, and business stakeholders to successfully implement workplace projects and operational improvements.
- Communicate project updates, risks, and progress to stakeholders while ensuring alignment with with business objectives.
- Support implementation of operational changes through documentation updates, communication, and workflow coordination.
- Reviewed and audited Corrigo work orders for accuracy, documentation completeness, and timely resolution.
- Generated and analyzed Corrigo reports to monitor operational performance, work orders, and vendor service levels.
- Monitored and tracked Key Performance Indicators (KPIs) to evaluate vendor, performance, work order completion, response times, and operational efficiency.
- Developed, updated, and maintained HSSE documents, including site induction materials, emergency procedures, evacuation plans, and safety communications.
Mailroom Associate
JLL/Block
St Louis, MO
09.2023 - 12.2024
- Coordinated daily mail deliveries, optimizing routes for efficiency and reducing delays.
- Operated mail sorting equipment to ensure timely and accurate distribution of incoming and outgoing correspondence.
- Maintained inventory of mailing supplies, ensuring availability for uninterrupted operations.
- Assisted in training new team members on mailroom procedures and safety protocols.
- Monitored and recorded delivery schedules, ensuring compliance with service level agreements.
- Implemented process improvements that enhanced workflow efficiency within the mailroom environment.
- Troubleshot equipment issues promptly, minimizing downtime and maintaining operational continuity.
- Collaborated with other departments to manage special mailing projects, meeting tight deadlines consistently.
- Enhanced customer satisfaction with timely and accurate handling of inbound packages and registered mail.
- Promoted workplace safety by adhering to proper lifting techniques when handling heavy parcels or bundles of mail.
- Maintained a well-organized mailroom environment, enabling efficient operations and easy access to materials.
Workplace Experience Coordinator
Flagship/ Block
St Louis, MO
07.2021 - 09.2023
- Worked closely with with the CashApp workplace experience team to coordinate workplace events, facility services, workplace initiatives, and operational improvements.
- Conducted daily facility inspections and workplace walkthroughs to maintain operational readiness, workplace standards, and timely identification of facility concerns.
- Implemented workflow improvements and process enhancements to streamline service delivery and expedite response times.
- Coordinated and supervised facility-related activities to support workplace operations and service continuity.
- Maintained safe, clean, and functional work environments through effective coordination of personnel, vendors, and workplace resources.
- Managed workplace service requests and ensured timely follow-up, escalation, and resolution.
- Directed vendor and service-provider activities to ensure efficient, non-disruptive workplace operations.
- Built and maintained productive relationships with vendors and contractors to ensure quality service delivery and cost-effective operations.
- Coordinated workplace events and collaborated with vendors to ensure seamless event execution and attendee satisfaction.
- Managed workplace service requests and ensured timely follow-up and escalation to enhance resolution effectiveness.
- Oversaw office supply inventory management, purchasing activities, and replenishment processes.
- Maintained accurate work-order documentation and operational records to support compliance and reporting requirements.
- Provided administrative support for special projects, scheduling, and departmental initiatives.
Facility Operations Supervisor
C&W Services
St Louis, MO
09.2017 - 07.2021
- Supported continuous improvement initiatives by recommending and implementing workflow enhancements across workplace operations.
- Supervised facility operations, coordinating vendors, contractors, and service providers to maintain operational continuity.
- Served as the primary point of contact for workplace-related support, service requests, and operational issues.
- Scheduled and coordinated facility services, preventive maintenance activities, and workplace initiatives.
- Monitored vendor performance and service quality, ensuring alignment with operational and contractual standards.
- Managed workplace inspections, safety compliance activities, and facility readiness assessments.
- Coordinated work orders, tracked service completion, and maintained operational documentation.
- Supported budget-conscious operations through resource allocation and vendor coordination to optimize efficiency.
- Collaborated with internal stakeholders to identify operational improvements and implement workplace solutions.
- Assisted with process standardization initiatives that improved service consistency and workplace efficiency.
Education
High School Diploma -
Cahokia High School
Cahokia, IL.05-2005
Skills
- Vendor management
- Workplace Coordination
- Document control
- Internal audits
- Workflow optimization
- Process enhancement
- SOP development
- Root cause analysis
- Service Operations Management
- Operational reporting
- Cross-Functional Collaboration
- Workplace Safety Inspections
- Issue resolution
- Facility Management Software
- Jira
- Operational Support Tools
- Microsoft 365
- Operational Metrics Reporting
Timeline
Workplace Ambassador
JLL/ LSEG
01.2025 - Current
Mailroom Associate
JLL/Block
09.2023 - 12.2024
Workplace Experience Coordinator
Flagship/ Block
07.2021 - 09.2023
Facility Operations Supervisor
C&W Services
09.2017 - 07.2021
High School Diploma -
Cahokia High School