Monique Hunter Madison
Converse,TX
Summary
- 20 years experience in administrative assistant and management roles while serving in the United States Air Force, enlisted/active duty
- Possess a SECRET clearance
- 12 years' experience as a Defense Travel System (DTS) Monitor (creating travel expense vouchers, and ensuring reimbursement for squadron members)
- Expert Microsoft Office Skills
- Lead support purchasing as Government Purchase Cardholder (GPC), to include director of multimillion-dollar budgets.
- 17 years of Leadership and Supervisory experience
- Retail/Sales Experience
Overview
14
14
years of professional experience
Work History
Sales Associate
The Children's Place
Selma, TX
12.2023 - Current
- Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
- Follow company standards of merchandise presentation, signage, and display
- Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements.
HR Manager
United Stated Air Force
JBSA Ft Sam Houston, TX
09.2021 - 04.2023
- Provided support and guidance to 1.9K customers and direct supervisor of 2 employees
- Responsible for performance management within Commander's office, oversaw Task Management Database monitoring monthly tasks
- Enhanced on-boarding requirements by updating information for 6 offices
- Led implementation of new Air Force evaluation system by training 41 team members
- Interpreted, applied, consulted on procedures & policies including leave of absence
- Managed and validated 200 special pay packages/320 annual renewal packages
- Successfully passed annual compliance audit.
HR Manager
United States Air Force
JBSA Ft Sam Houston, TX
08.2020 - 09.2021
- Oversaw Customer Support services for 5,000 Military, and 50,000 retirees and dependents for 21 Sites
- Supervised and managed workload/expectations of 12 military and civilian personnel in support of 11 personnel programs
- Led significant change in opening hours and initiating appointment times in customer service; reduced wait times by over 100%
- Established, developed and maintained effective working relationships with other base organizations, Senior Leadership, Squadron Commanders and representatives from other military services, and Department of Defense (DOD) agencies.
HR Coordinator
United States Air Force
Baton Rouge, LA
02.2017 - 09.2021
- Supervised 200+ cadets while managing a $1.6 million budget that included tuition payments, textbook stipends, and clothing allowances to the Louisiana State University Corp of Cadets, resulting in a 15% increase in program enrollment
- Conducted tours, orientation, and educational sessions for potential cadets and families; Managed the full cycle recruiting process to include branding, promotion, sourcing, screening, and interviewing
- Collaborated with the Air Force Headquarters Personnel Center to author and submit 4 commissioning waiver packages with 100% approval rating
- Upgraded staff record storage procedures and properly disposed records over 10 years old which mitigated security and personal data leaks
- Managed $75K inventory of cadet uniforms and military gear, providing 100% accountability of all items to include matching of packing slips vs invoices, purchasing and logistics
- Supervised the daily schedule of 2 subordinates, coordinated briefings, organized weekly staff meetings, and prepared weekly updates to commanding officers.
HR Coordinator
United States Air Force
Hampton, VA
04.2015 - 02.2017
- Processed and ensured accuracy of medical/insurance benefits, pay, promotions, and rewards for military senior leadership
- Enhanced relocation notifications for employees, implemented email notification system which reduced processing time by 24 hours
- Streamlined performance appraisal tracking process, improving processing time by 20%
- Processed and managed personnel movement program for 9K military members; ensured required qualifications met; resulted in office being #1 in command.
HR Coordinator
United States Air Force
Montgomery, AL
11.2010 - 04.2015
- Managed retirements, reenlistments, special duty pay, and annual performance reports
- Processed and validated updates utilizing Oracle Application Database
- Administratively supported 36 Air Force Recruiting offices over 117K square miles
- Authored operating instruction which resulted in improving processes by 40%
- Validated 1K special duty packages for Air Force recruiters
- Assisted/prepared 10 members for deployments overseas; counseled on war fighting info.
Education
AA - Human Resource Management -
Community College of the Air Force
10.2012
Additional Training & Courses -
Managerial Communications -
Strengths in Leadership Workshop -
Sigma Six Yellow Belt Certification -
Leadership Priorities & Practice -
Computer Programs -
Microsoft Office Trainer (Word, Excel, PowerPoint, Outlook) -
SharePoint -
Skills
- Leadership / Mentor
- Budget / Cost Reductions
- Analytical thinking / Problem Solving
- Customer Support Expert
- Strategic Planning / Process Improvement
- Proofreading, Spelling/Grammar
- Proactive Resolutions / Technical Resolution
- Oral / Written Communication
- Diversity and Inclusion
- Effective Communication
- Microsoft Office Suite
- Cross-Functional Coordination
References
- Ms. Shanika Harrison, Master Sergeant (USAF ret), (210) 303-3424, shanikashannell@gmail.com
- Shawn Simien, Chief Master Sergeant (USAF), (405) 388-9159, absajs@yahoo.com
- Jessica L. Wallace, Technical Sergeant (USAF), (313) 595-4149, jstarks8406@gmail.com
Timeline
Sales Associate
The Children's Place
12.2023 - Current
HR Manager
United Stated Air Force
09.2021 - 04.2023
HR Manager
United States Air Force
08.2020 - 09.2021
HR Coordinator
United States Air Force
02.2017 - 09.2021
HR Coordinator
United States Air Force
04.2015 - 02.2017
HR Coordinator
United States Air Force
11.2010 - 04.2015
AA - Human Resource Management -
Community College of the Air Force