Dynamic and results-driven professional with over two decades of experience in Operations and Program Management, specializing in data center operations, process improvement, and technical team leadership. Proven expertise in managing multimillion-dollar budgets, streamlining processes, and driving compliance with audit and regulatory standards. Adept at leading cross-functional teams, resolving real-time operational challenges, and developing high-performing personnel to achieve organizational goals. Certified PMP, CompTIA A+, and Certified in Cybersecurity, demonstrating a strong commitment to professional growth and excellence in operational management.
Overview
23
23
years of professional experience
3
3
Certification
Work History
Data Center Site Operations Manager
TEKsystems onsite at Microsoft
05.2025 - Current
Data Center Operations Leadership – Over 10 years managing mission-critical infrastructure with a proven record of maximizing uptime, ensuring system reliability, and maintaining compliance in high-availability environments.
Team & Project Management – Directed technical teams and coordinated large-scale infrastructure projects, driving efficiency and supporting physical operations in IT and critical environment facilities.
Service & Compliance Expertise – Skilled in enterprise-level service management with strong focus on audit readiness, regulatory compliance, and rapid problem resolution to minimize operational risk.
Operational Continuity – Recognized for ability to multitask, analyze data, and sustain seamless operations under high-pressure conditions.
Adaptability – Flexible in supporting business needs, including non-standard hours and 24/7 mission-critical operations.
Technical & Educational Foundation – Academic background in IT Operations, Project/Program Management, Computer Science, and Telecommunications, providing a strong foundation for technical and strategic decision-making.
Workplace Safety & Compliance – Implemented OSHA standards and best practices to promote a safe, compliant, and efficient work environment.
Data Center Site Operations Manager
Milestone onsite at Meta
03.2022 - 05.2025
Oversaw daily operations of the data center break/fix team, ensuring seamless support and timely resolution of issues in mission-critical environments.
Maintained maximum uptime and system reliability across hardware, software, and networking infrastructure, safeguarding business continuity, and ensuring uptime of approximately 1.2 million servers across 3 sites.
Diagnosed and resolved technical issues within complex data center systems, minimizing downtime and optimizing performance.
Applied strong technical expertise in server infrastructure, networking, and environmental controls to deliver efficient, scalable solutions.
Implemented and enforced data security protocols, protecting sensitive information and ensuring compliance with organizational and industry standards.
Partnered with stakeholders to assess evolving business needs, track service quality, and align operations with organizational goals.
Directed and developed technical teams, managing data center leads and technicians, delegating tasks, and providing mentorship and training.
Evaluated team performance, addressing gaps and driving continuous improvement to strengthen overall team effectiveness.
Promoted a safe and compliant workplace by implementing OSHA standards and fostering a culture of accountability and safety awareness.
Cyber Network Defender Communications Department Manager (Communications NCOIC)
United States Army
01.2009 - 07.2022
Oversaw daily operations of classified military networks, managing hardware, software, and communications systems to ensure secure and reliable performance within a data center environment.
Led incident response efforts to mitigate cybersecurity threats, safeguarding mission-critical data and infrastructure.
Served as Cybersecurity/Information Security Analyst, supporting risk management, vulnerability assessment, and security monitoring activities.
Tested, implemented, and deployed infrastructure software and hardware, ensuring seamless integration and operational readiness.
Administered Automated Information Systems (AIS) Security, enforcing compliance with defense security protocols and standards.
Applied knowledge of PCI-DSS standards and its 12 requirements to strengthen data protection and regulatory adherence.
Configured communication devices across classified networks, ensuring secure and efficient connectivity.
Demonstrated cross-platform expertise with Windows, UNIX, and Linux operating systems, supporting diverse IT environments.
Installed and maintained cabling infrastructure including CAT5 and Fiber Optics, optimizing network performance.
Held active Top Secret Clearance (TS/SCI) with responsibility for safeguarding and handling classified information.
Prepared and delivered daily reports to Executive Officers, providing accurate operational updates and technical assessments.
Trained and supervised over 300 associates on new communication devices, enhancing workforce readiness and adoption of new technologies.
Implemented OSHA standards, ensuring a safe, compliant, and effective work environment.
Education
Certificate of achievement - Mastering Project Management and Project Management Capstone
Villanova University
Villanova, Pennsylvania
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, Utah
12.2027
Skills
Business Development
Data Center IT Infrastructure
Construction Estimator
Strategic planning / Multi-site operations
Attention to detail / Scheduling
Decision making
Organizational leadership / development
Performance improvement / optimization
Problem solving
Leadership / Mentor
Adaptability to change
Effective communication
Motivator
Multitasking
Project/Program Management
Process improvement
Operational efficiency
Asset management
Facilities management
Customer service
Certification
Project Manager Professional (PMP)
CompTia A+
Cyber Security ISC2 CC certification
Timeline
Data Center Site Operations Manager
TEKsystems onsite at Microsoft
05.2025 - Current
Data Center Site Operations Manager
Milestone onsite at Meta
03.2022 - 05.2025
Cyber Network Defender Communications Department Manager (Communications NCOIC)
United States Army
01.2009 - 07.2022
Bachelor of Science - Information Technology Management
Western Governors University
Certificate of achievement - Mastering Project Management and Project Management Capstone