Monique Irby
Gwynn Oak,MD
Summary
Administrative professional with a strong background in office management and a growing focus in healthcare support. Proven ability to deliver exceptional customer service, manage front-office operations, and coordinate administrative tasks in fast-paced environments. Skilled in appointment scheduling, patient interaction, data entry, and problem-solving, with a commitment to maintaining confidentiality and ensuring a smooth patient experience. Seeking to leverage administrative expertise and interpersonal skills in a Medical Support Assistant role to contribute to efficient and compassionate healthcare delivery. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Eligibility & Occupancy Specialist
HCAAC 37.50 Hours Weekly
7485 Baltimore Annapolis Blvd
11.2024 - Current
- Deliver comprehensive case management services to individuals and families facing housing instability, ensuring timely and effective interventions.
- Conduct thorough assessments of clients’ needs, developed tailored service plans, and facilitated connections to relevant community resources and support systems.
- Partnered with community organizations, governmental agencies, and property owners to secure stable, safe, and affordable housing solutions for clients.
- Maintain accurate and detailed client records, including progress notes and documentation of services rendered, in compliance with organizational and regulatory standards.
- Provided crisis intervention and rapid response services to address urgent housing needs and emergency situations.
Leasing Consultant
A&G Management 40+ Hours Weekly
362 Klagg Court Glen Burnie, MD 21061
06.2024 - 10.2024
- Managed ongoing communication with prospective tenants, addressing inquiries and providing detailed property information.
- Conducted property tours, highlighting key amenities and the surrounding community to prospective tenants.
- Responded promptly and professionally to tenant maintenance requests, ensuring timely resolution of issues.
- Addressed and resolved tenant complaints effectively, maintaining high satisfaction levels and fostering a positive living environment.
- Cultivated strong, positive relationships with tenants, enhancing tenant retention and overall community satisfaction.
Branch Operations Coordinator
Wells Fargo 40 Hours Weekly
2320 Ashton St. Baltimore, MD 21223
11.2023 - 06.2024
- Supervised and mentored a team of tellers, ensuring adherence to banking policies, procedures, and regulatory compliance.
- Managed daily cash operations, including balancing registers, reconciling discrepancies, and ensuring accurate transactions.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering tailored banking solutions.
- Trained and onboarded new tellers, facilitating their integration into the team and ensuring their understanding of operational protocols.
- Monitored teller performance, provided feedback, and conducted performance evaluations to drive team efficiency and customer satisfaction.
Duty Manager
Prosegur 40+ Hours Weekly
7050 Friendship Road, Baltimore MD 21240
10.2020 - 03.2024
- Led and managed airport security operations, ensuring compliance with national and international safety regulations and aviation security standards.
- Supervised and trained a team of security personnel, conducting regular briefings and performance evaluations to maintain high levels of readiness and professionalism.
- Coordinated with airport authorities, law enforcement agencies, and aviation partners to ensure seamless execution of security protocols and responses to potential threats.
- Oversaw passenger screening processes, ensuring efficient flow while maintaining rigorous security measures to prevent unauthorized access or contraband.
- Implemented and enforced security policies, including access control, baggage screening, and surveillance monitoring, to safeguard airport facilities and passengers.
Associate Banker-ME
JP Morgan Chase 40 Hours Weekly
10801 Falls Road, Timonium, MD 21093
11.2022 - 09.2023
- Delivered exceptional customer service by assisting clients with a range of banking services, including account openings, transactions, and financial product inquiries.
- Conducted in-depth needs assessments to recommend tailored financial solutions, including personal and business accounts, credit products, and investment services.
- Managed day-to-day banking operations, including processing deposits, withdrawals, transfers, and loan payments, ensuring accuracy and adherence to company policies.
- Built strong customer relationships by offering proactive support and addressing inquiries or concerns, fostering a positive banking experience.
- Assisted clients in resolving account-related issues, ensuring prompt resolution and high customer satisfaction.
Fraud Analyst
Bank of America 40+ Hours Weekly
11333 McCormick Rd, Hunt Valley MD 21031
03.2022 - 11.2022
- Investigated and analyzed suspicious transactions and account activities to detect and prevent potential fraud, ensuring the security of client accounts and assets.
- Utilized advanced fraud detection tools and software to identify unusual patterns, flagging high-risk transactions for further review and action.
- Conducted thorough investigations into suspected fraudulent activities, gathering evidence, and collaborating with law enforcement when necessary.
- Reviewed and analyzed customer accounts for fraud trends, identifying vulnerabilities and recommending preventive measures to reduce risk.
PCT (Patient Care Technician)
DaVita Dialysis 20 Hours Weekly
2707 Rolling Road, Windsor Mill, MD 21244
04.2020 - 07.2020
- Monitored and documented vital signs, dialysis machine settings, and patient responses to treatment according to DaVita protocols.
- Ensured safe and sterile dialysis environment by adhering to infection control procedures and properly cleaning and preparing dialysis equipment.
- Provided compassionate, patient-centered support including pre- and post-treatment care, patient education, and emotional reassurance.
- Collaborated with multidisciplinary care team to report patient conditions, escalate concerns, and ensure continuity of care.
- Maintained accurate patient records and electronic charting using DaVita’s EMR systems in compliance with HIPAA and clinical policies.
Education
High School Diploma - Business Administration
Our Lady Of Mount Carmel
Middle River, MD05.2013
Skills
Attention to detail
Data entry and management
Appointment scheduling
Medical records organization
Filing and documentation
Certification
- Driver's License
- Certified Notary Public
Timeline
Housing Eligibility & Occupancy Specialist
HCAAC 37.50 Hours Weekly
11.2024 - Current
Leasing Consultant
A&G Management 40+ Hours Weekly
06.2024 - 10.2024
Branch Operations Coordinator
Wells Fargo 40 Hours Weekly
11.2023 - 06.2024
Associate Banker-ME
JP Morgan Chase 40 Hours Weekly
11.2022 - 09.2023
Fraud Analyst
Bank of America 40+ Hours Weekly
03.2022 - 11.2022
Duty Manager
Prosegur 40+ Hours Weekly
10.2020 - 03.2024
PCT (Patient Care Technician)
DaVita Dialysis 20 Hours Weekly
04.2020 - 07.2020
High School Diploma - Business Administration
Our Lady Of Mount Carmel