Monique Jackson

• Coordinated patient care plans with interdisciplinary teams to enhance treatment outcomes.
• Monitored patient vital signs and behavioral changes to ensure safety and compliance with protocols.
• Administered medications and treatments according to physician orders, adhering to safety standards.
• Educated patients and families on mental health conditions and treatment options to promote understanding.
• Trained and mentored new nursing staff on best practices in behavioral health management techniques.
• Implemented process improvements that enhanced patient flow and reduced wait times within the unit.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Streamlined nursing workflows for increased efficiency and improved patient outcomes.
• Supervised and managed daily scheduling, tasking, and administration.
• Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
• Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Educated family members and caregivers on patient care instructions.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.

• Conducted crisis interventions, de-escalating situations to maintain a safe environment for patients and staff.
• Managed daily nursing operations, ensuring adherence to hospital policies and procedures for quality care.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Collaborated with other healthcare professionals to provide quality patient care.
• Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
• Oversaw administration of medication, ensuring adherence to strict safety protocols, thereby maintaining patient safety.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Evaluated patient histories, complaints, and current symptoms.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Monitored patient vital signs and behavioral changes to ensure safety and compliance with protocols.
• Administered medications and treatments according to physician orders, adhering to safety standards.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
• Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Coordinated patient care plans with interdisciplinary teams to enhance treatment outcomes.
• Educated patients and families on mental health conditions and treatment options to promote understanding.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Mentored junior staff, fostering professional growth and ensuring knowledge transfer within the team.
• Facilitated regular training sessions to enhance team skills and maintain high-quality standards.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

• Led nursing staff to enhance patient care protocols and improve service delivery.
• Developed training programs to elevate team competencies and ensure compliance with healthcare standards.
• Implemented quality assurance measures, resulting in streamlined operations and reduced errors.
• Coordinated multidisciplinary team meetings to foster collaboration and address patient care challenges.
• Collaborated with stakeholders to align departmental goals with organizational objectives, driving overall success.
• Oversaw budget management, ensuring resource allocation aligned with strategic priorities and business goals.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Collaborated with community resources to facilitate access to services for patients post-discharge.
• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
• Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
• Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Conducted comprehensive assessments of patient needs to inform effective care planning.
• Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
• Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Focused based on health concerns addressing Medical Diagnosis outlined by their CPT Codes.

Educate Physician Office staff while promoting Quality of Care

Promoting Health as evidenced by Colon Screening, Mammography screenings, Diabetes Screenings, Depression Screenings (PHQ2 & PHQ9)

Engaging Physicians Practices in Promoting Best Care Practice.

Review Medical Records to determine Medical necessity for Treatments, procedures and hospital stays.

Ensure healthcare services meet insurance guidelines, regulatory standards, and organizational policies.

Identify opportunities to reduce unnecessary healthcare cost while maintaining quality of care.

Analyze healthcare data and trends to improve efficiency and patient outcomes

Use electronic health records (EMR) systems and utilization management software effectively

Monitor patient length of stay and recommend appropriate levels of care.

• Coordinated comprehensive care plans for diverse patient populations to optimize health outcomes.
• Conducted thorough assessments and evaluations to identify patient needs and barriers to care.
• Collaborated with interdisciplinary teams to align treatment strategies and enhance patient support services.
• Educated patients and families on disease management, medication adherence, and preventive health measures.
• Monitored patient progress and adjusted care plans based on evolving health conditions and feedback.
• Implemented quality improvement initiatives to streamline case management processes and improve efficiency.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
• Responded promptly and professionally to patient questions and concerns.
• Completed initial assessments of patients and family to determine and address individual home care needs. ·
• Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
• Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
• Liaised with physicians regarding patient needs, performance and changes.
• Educated patients and caregivers on healthcare protocols and processes.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

• Administered patient care plans in compliance with established protocols.
• Collaborated with interdisciplinary teams to optimize patient outcomes.
• Monitored vital signs, documenting changes and reporting abnormalities promptly.
• Educated patients and families on health management and medication adherence.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Conducted comprehensive assessments to inform individualized care strategies.
• Implemented infection control measures, enhancing safety standards within facility.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
• Created an efficient shift handover process which improved continuity of care between nursing shifts.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Managed patients recovering from medical or surgical procedures.
• Monitored patient reactions after administering medications and IV therapies.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.