Monique Johnson
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Retail Shift Manager
Plato's Closet
Springfield , Missouri
05.2024 - Current
- Enforced company policies regarding returns and exchanges, customer service standards, and employee conduct.
- Monitored employee productivity levels during shifts and provided coaching when needed.
- Communicated with other shift managers to facilitate continuum of customer service.
Retail Trainer
Plato's Closet
Springfield , MO
02.2024 - Current
- Developed and delivered training programs to improve customer service skills.
- Conducted assessments of staff performance to identify areas for improvement.
- Reviewed existing processes in order to develop more efficient methods of completing tasks.
- Equipped retail staff members to effectively sell, serve customers, maintain inventory and perform other retail duties.
- Trained employees on store security, monetary procedures and customer service expectations.
Retail Sales Associate
Plato's Closet
Springfield , Missouri
06.2018 - Current
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Bachelor of Science - Corporate Finance And Investments
Missouri State University
Springfield, MO12-2025
Associate of Science - Business Administration
Ozarks Technical Community College
Springfield, MO05-2022
Skills
- Staff Training and Development
- Store maintenance
- Policy administration
- Decision-Making
- Verbal and written communication
- Team Leadership
- Excel spreadsheets
Timeline
Retail Shift Manager
Plato's Closet
05.2024 - Current
Retail Trainer
Plato's Closet
02.2024 - Current
Retail Sales Associate
Plato's Closet
06.2018 - Current
Bachelor of Science - Corporate Finance And Investments
Missouri State University
Associate of Science - Business Administration
Ozarks Technical Community College
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