Andrea MARSHALL
Grand Rapids,MI
Summary
Dynamic Retail Shift Manager with proven expertise at Hudson by Avolta, excelling in team leadership and conflict resolution. Recognized for enhancing store performance through visual merchandising, and effective employee training. Adept at cash handling and fostering a positive customer service environment, driving operational success and team morale.
Overview
5
5
years of professional experience
Work History
Retail Shift Manager
Hudson by Avolta
Grand Rapids, MI
07.2023 - Current
- Started as a Sales Associate, then Operations Supervisor, now working as a Retail Shift Manager
- Responsible for overseeing the operations of stores in the airport.
- Resolve conflicts between team members and/or customers in a professional and courteous manner.
- Monitor sales trends to assist in product placement decisions.
- Report employee behavioral issues, losses and customer complaints to upper-level management.
- Responsible for creating new promotional displays monthly and quarterly.
- Perform admin tasks as needed, such as responding to emails, answering, or making phone calls.
- Supervise daily operations and ensured compliance with company policies.
- Collaborate with team members to improve overall store performance and morale.
Sales Associate
Adidas
Byron Center, MI
08.2021 - 12.2023
- Answered incoming telephone calls to provide store and product information.
- Restocked and organized the sales floor as needed to ensure sufficient inventory levels.
- Answered customer inquiries in a professional, respectful manner.
- Assisted customers in selecting products and providing recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new associates in cash register operation, stock procedures, store policy, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting change.
Team Lead
GRCC Main Campus
Grand Rapids, MI
08.2021 - 06.2022
- Started as a temporary associate, then hired as a cashier, but later promoted to a leadership position in recognition of a strong work ethic.
- As a team lead, I worked directly under the book manager, helping to answer phone calls, and respond to and send emails to students.
- Responsible for checking purchase orders and ensuring that the correct items were sent and received.
- Assisted students in locating class materials, including books, computers, labs, etc.
- Printed and picked online orders, ensuring accuracy.
- First point of contact for students who have any questions or concerns regarding their class materials.
- Provided support to junior staff during peak periods of workloads.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
Highschool Diploma -
Grand River Prep High School
Kentwood, MI05-2019
Some College (No Degree) - Pre-Psychology
Grand Rapids Community College
Grand Rapids, MISkills
- Team leadership
- Conflict resolution
- Employee training
- Visual merchandising
- Customer service
- Store operations
- Decision making
- Problem solving
- Cash handling
- Verbal and written communication
- Point of sale
- Time management
- Administrative support
- Delegation and supervision
Timeline
Retail Shift Manager
Hudson by Avolta
07.2023 - Current
Sales Associate
Adidas
08.2021 - 12.2023
Team Lead
GRCC Main Campus
08.2021 - 06.2022
Highschool Diploma -
Grand River Prep High School
Some College (No Degree) - Pre-Psychology
Grand Rapids Community College