Monique Johnson
Springfield,OR
Summary
Dynamic leader with extensive experience at Plato's Closet, adept in team building and verbal communication. Excelled in enhancing customer service through effective training programs and policy enforcement, achieving notable improvements in staff performance and customer satisfaction. Skilled in cash handling and decision-making, demonstrating adaptability and a keen eye for quality assurance.
Overview
7
7
years of professional experience
Work History
Retail Shift Manager
Plato's Closet
05.2024 - Current
- Enforced company policies regarding returns and exchanges, customer service standards and employee conduct.
- Monitored employee productivity levels during shifts and provided guidance when needed
- Communicated with other shift managers to facilitate continum of customer service.
Retail Trainer
Platos Closet
02.2024 - Current
- Reviewed existing training programs in order to develop more efficient methods of completing tasks.
- Developed and delivered training programs to improve customer service standards, and employee conduct.
- Conducted assessments on staff performance to identify areas for improvement.
- Equipped retail staff members to effectively serve customers, maintain inventory and perform other retail duties.
- Trained employees on store security, monetary procedures, and customer service expectations.
Retail Sales Associate
Plato's Closet
06.2018 - Current
- Greeted customers and demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and insuring receipts through POS system.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed inventory purchasing using company specific computer applications.
Education
Bachelor of Science - Corporate Finance & Investments
Missouri State University
Springfield, MO12-2025
Skills
- Delegation and supervision
- Verbal and written communication
- Decision-making
- Cash handling
- Team building
- Quality assurance
- Policy administration
- Tech-Savvy
- Attention to detail
- Adaptability and flexibility
Timeline
Retail Shift Manager
Plato's Closet
05.2024 - Current
Retail Trainer
Platos Closet
02.2024 - Current
Retail Sales Associate
Plato's Closet
06.2018 - Current
Bachelor of Science - Corporate Finance & Investments
Missouri State University
Similar Profiles
Priscilla Guzman-CruzPriscilla Guzman-Cruz
Key Holder at Plato's ClosetKey Holder at Plato's Closet
Janet VargasJanet Vargas
Retail Sales Associate at Plato's ClosetRetail Sales Associate at Plato's Closet
Kymani Roye DonaldsonKymani Roye Donaldson
Salesperson at Plato's ClosetSalesperson at Plato's Closet