Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Julia

Staten Island,NY

Summary

Experienced Paraprofessional specializing in behavior management and IEP implementation. Delivers personalized educational support while enhancing student engagement through effective communication. Strong background in educational support and customer service, skilled in lesson planning and problem-solving to create positive learning environments and improve student outcomes.

Overview

10
10
years of professional experience

Work History

Paraprofessional

White Glove Agency
Brooklyn, New York
03.2021 - Current
  • Offered students personalized educational, behavioral, and emotional support.
  • Facilitated implementation of students' individualized IEPs according to teachers' and administrators' guidance.
  • Assisted teachers with planning and preparing lessons for students.
  • Helped implement behavior management strategies for individual students.

Customer Service Representative

EZ-PASS
Staten Island, New York
01.2017 - 12.2020
  • Resolved customer complaints through effective communication and problem-solving.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with account management and payment inquiries.
  • Processed transactions accurately using customer service software systems.
  • Collaborated with team members to enhance service delivery and efficiency.

Education

High School Diploma -

St.George School
Baltimore, MD
06-1994

Skills

  • IEP implementation
  • Student intervention
  • Lesson planning
  • Student assessment
  • Educational support
  • Behavioral strategies
  • Student engagement strategies

Timeline

Paraprofessional

White Glove Agency
03.2021 - Current

Customer Service Representative

EZ-PASS
01.2017 - 12.2020

High School Diploma -

St.George School
Monique Julia