Monique J.Z. Joseph
Hamden,Connecticut
Summary
Committed student who is an organized and motivated individual,eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
Overview
5
5
years of professional experience
Work History
Teaching Assistant (TA)
Plymouth State University
Plymouth, NH
01.2025 - Current
- Guided students in laboratory safety, procedures, calculations, and proper handling of chemicals and materials.
- Replenished all lab supplies, including equipment and chemicals.
- Assisted with lab prep work.
- Monitor hazardous waste bottles to ensure their labels face forward and their lids secured tightly.
- Assist the lab instructor with any office needs or lab related needs.
- Adhere to and help enforce lab safety guidelines established for the lab room.
- Meet weekly with the lab coordinator/safety officer to discuss upcoming lab experiment.
- Assist the lab coordinator/faculty member with lab preparation for chemistry labs.
- Handling chemicals and preparing chemical solutions.
- Set up and dismantled laboratory equipment for experiments, ensuring proper assembly and operational integrity.
- Helped perform experiments to ensure accuracy.
- Handling hazardous waste material and broken glass containers.
- Operated laboratory instruments during experiments, ensuring precise and reliable results.
Residential Advisor
Plymouth State University
Plymouth, NH
01.2025 - Current
- Fostered an inclusive and respectful residential community through active engagement, outreach, and programming.
- Served as a role model, promoting positive behavior, accountability, and adherence to university policies.
- Identified and addressed students’ social and academic needs through events, one-on-one support, and referrals to campus resources.
- Mediated conflicts and utilized strong communication and listening skills to resolve resident concerns.
- Planned, promoted, and executed community-building programs in alignment with departmental goals.
- Maintained regular communication with professional staff and collaborated with team members to support residential operations.
- Managed administrative responsibilities including incident reports, room inventories, safety inspections, and duty logs.
- Enforced residence hall policies consistently and documented incidents in a timely, objective manner.
- Responded to on-call duties and emergency situations, ensuring resident safety and proper protocol adherence.
- Served as a liaison between residents and university resources, providing guidance and support.
- Utilized social media and campus communication tools to share updates, events, and important information.
Admissions Repesentative
Plymouth State University
Plymouth, NH
08.2024 - Current
- Attend all Events for a minimum of a half-day, including weekends.
- Attending one monthly meeting.
- Provided special group tours upon request to engage prospective students.
- Attend end-of-semester check-ins led by Admissions Representative Leads.
- Assist the Hiring, Onboarding & Recruitment lead with the training as requested.
- Communicate class schedule changes by the end of the semester.
- Communicate coverage needs to Admissions Representative leads.
- Work with the Admissions Representative leads and the Enrollment Events and Marketing Coordinator.
- Executed tasks to support team objectives and operations.
Assistant Secretary
Plymouth State University
Plymouth, New Hampshire
01.2024 - 12.2024
- Answers phone calls, takes messages, and provides information.
- Transcribes and types correspondence, memos, and bulletins.
- Maintain files, organize the office, order supplies, and process requisitions.
- Sort and distribute mail.
- Maintain department personnel information as needed.
- Other duties as assigned.
Cashier
Kentucky Fried Chicken (KFC)
Stratford, USA
04.2022 - 07.2023
- Processed POS transactions, including checks, cash and card purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with supervisor to solve problems and handle customer concerns.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Agent
KM2 Solution
, St. Lucia
04.2021 - 05.2022
- Processed answering high volume calls, receiving payments over the phone, ensuring the customer safety on the road.
- Reviewing and resolving the customer issues on the road and ensuring that roadside assistance was there to help.
- Ensuring that our servers were being met and also taking care of any problems the customer have had in the past to the present.
- Promoted customer loyalty and consistent sales by ensuring that we were providing onto the customer or what best fit for the customer.
- (St. Lucia)
Education
BS - Forensic Science, minor Chemistry
Plymouth State University
Plymouth, NH04-2026
CAPE Diploma - Arts, Science and General Studies
Sir Arthur Lewis Community College
St. Lucia11-2021
High School Diploma -
Sir Ira Simmons Secondary School
St. Lucia01-2018
Elementary School -
Camille Henry Memorial School
St. Lucia01-2013
Skills
- Laboratory techniques
- Chemical handling
- Laboratory safety
- Team collaboration
- Effective communication
- Conflict resolution
Community Work
- St. Lucia Red Cross
- YEC (Youth Encountering Christ)
- BILD (Building Intelligent Young Leaders) with Ministry of Youth and Sports
- VOLUNTEER (Volunteer St. Lucia)
- ISCCF (Inter School Christian Fellowship)
- Youth With A Purpose (project handler and commitment speaker)
Timeline
Teaching Assistant (TA)
Plymouth State University
01.2025 - Current
Residential Advisor
Plymouth State University
01.2025 - Current
Admissions Repesentative
Plymouth State University
08.2024 - Current
Assistant Secretary
Plymouth State University
01.2024 - 12.2024
Cashier
Kentucky Fried Chicken (KFC)
04.2022 - 07.2023
Customer Service Agent
KM2 Solution
04.2021 - 05.2022
BS - Forensic Science, minor Chemistry
Plymouth State University
CAPE Diploma - Arts, Science and General Studies
Sir Arthur Lewis Community College
High School Diploma -
Sir Ira Simmons Secondary School
Elementary School -
Camille Henry Memorial School