Monique Kaplan
Virginia Beach,Virginia
Summary
Efficient professional with 12 years of work experience and a proven knowledge of team building, branding and new business development. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
15
15
years of professional experience
Work History
Environmental Technician
Grime to Divine LLC
Williamsburg, VA
01.2022 - Current
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Commercial Properties
- Construction Clean outs
- Apartment Cleaning
- House Cleaning
Manager On Duty
The Colonies At Williamsburg Resort
Williamsburg, Virginia
04.2022 - 02.2023
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints in a professional manner.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
- Developed strategies to increase customer satisfaction ratings.
- Analyzed data from customer surveys and implemented changes accordingly.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
Sales Associate
Michael Kors
11.2021 - 04.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Front Desk Clerk
Quality Inn And Suites
09.2016 - 06.2020
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Provided information regarding hotel amenities, services, and local attractions.
- Updated computer system with current guest information.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures.
Cashier Trainer
Cookout
01.2018 - 03.2020
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Reviewed sales reports to identify areas of improvement in customer service or operational processes.
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
Spa Receptionist
Dante Wellness Spa
01.2015 - 04.2016
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Processed daily sales reports to track inventory levels of products and supplies.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
Assistant Leasing Manager
Steer & Co. Leasing
Cape Town, Western Cape
06.2014 - 12.2014
- Assisted in preparing and reviewing lease agreements for new tenants.
- Monitored tenant accounts, collected rent payments, and processed late notices.
- Provided support to the Leasing Manager with the marketing of vacant units.
- Conducted regular property inspections to ensure compliance with lease terms and regulations.
- Resolved maintenance issues reported by tenants in a timely manner.
- Coordinated move-in and move-out activities with tenants and vendors.
- Maintained accurate records of all leasing activities including tenant files and financial information.
- Created monthly reports on occupancy levels, rental rates, and other relevant data points.
- Developed relationships with local real estate agents to increase visibility of available properties.
- Assisted in developing strategies to maximize occupancy rates while optimizing revenue targets.
- Managed the renewal process for existing leases by negotiating lease terms with tenants.
Front Of House Employee
Urban Chic Boutique Hotel
12.2012 - 04.2014
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Assisted with seating arrangements to ensure comfortability for guests.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
Spa Receptionist Senior
Cape Grace Hotel
04.2010 - 04.2013
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Processed daily sales reports to track inventory levels of products and supplies.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Performed administrative duties such as filing paperwork and updating client databases.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Provided feedback on product performance to management team when requested by customers or staff members.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
Education
Matric -
Lentegeur High
01.2009
Skills
- Office XP
- Microsoft (Word, Excel, PowerPoint)
- Hotelier
- Opera
- Esp
Timeline
Manager On Duty
The Colonies At Williamsburg Resort
04.2022 - 02.2023
Environmental Technician
Grime to Divine LLC
01.2022 - Current
Sales Associate
Michael Kors
11.2021 - 04.2022
Cashier Trainer
Cookout
01.2018 - 03.2020
Front Desk Clerk
Quality Inn And Suites
09.2016 - 06.2020
Spa Receptionist
Dante Wellness Spa
01.2015 - 04.2016
Assistant Leasing Manager
Steer & Co. Leasing
06.2014 - 12.2014
Front Of House Employee
Urban Chic Boutique Hotel
12.2012 - 04.2014
Spa Receptionist Senior
Cape Grace Hotel
04.2010 - 04.2013
Matric -
Lentegeur High