Monique Keels
Baltimore,MD
Summary
Accomplished Plant Production Supervisor with a proven track record at Barton Cotton Graphics, enhancing operational efficiency and team performance. Knowledgeable in Microsoft Office and adept at fostering employee training, I've significantly improved process workflows and resolved critical issues, ensuring quality control and customer satisfaction. Skilled in innovative problem-solving and effective communication, I drive results and exceed project goals.
Overview
22
22
years of professional experience
Work History
Plant Production Supervisor
Barton Cotton Graphics
Baltimore, MD
09.2014 - Current
- Led a high performing team to achieve project goals and objectives in a timely manner.
- Ensured strict adherence to quality control standards throughout the production process.
- Resolved complex issues and challenges by implementing innovative problem-solving strategies.
- Efficiently managed schedules to optimize workflow and meet deadlines.
Lead Operator
Harte Hanks
Baltimore, MD
03.2008 - 08.2014
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Supported management decision-making by compiling operational and production data into daily logs.
- Completed various testing procedures for optimum work performance.
Customer Service Manager
Superfresh Food Markets
Baltimore, MD
08.2002 - 03.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Arts -
Morgan State University
Baltimore, MD05.2019
Skills
- Computer Skills
- Operational Efficiency
- Microsoft Office
- Employee Training
- Process Improvement
Timeline
Plant Production Supervisor
Barton Cotton Graphics
09.2014 - Current
Lead Operator
Harte Hanks
03.2008 - 08.2014
Customer Service Manager
Superfresh Food Markets
08.2002 - 03.2008
Bachelor of Arts -
Morgan State University