Monique Kelsey
Summary
Elevated sales performance through strategic implementation, leading to higher bonuses and improved team morale. Results-oriented retail management professional dedicated to surpassing sales targets. Utilized financial and marketing knowledge for effective purchasing and merchandising. Engaged with customers and optimized policies to enhance loyalty and boost sales.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Circle K
01.2024 - 02.2026
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Complete daily financial numbers & balance out the daily financial numbers.
Online Personal Shopper
Walmart
05.2021 - 01.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assist management and other teams in any way that's needed.
Customer Service Manager
5 & Below
08.2020 - 04.2021
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Manager
Michaels Arts and Crafts
11.2018 - 10.2020
- Fulfilled any and all online orders
- UPS dropoff & pickup location
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Dental Assistant
Carrington College
Phoenix, AZSkills
- Sales growth
- Team building and leadership
- Customer service and engagement
- Inventory control
- Store opening and closing
License
- Facility Agent License-Active
Timeline
Assistant Store Manager
Circle K
01.2024 - 02.2026
Online Personal Shopper
Walmart
05.2021 - 01.2024
Customer Service Manager
5 & Below
08.2020 - 04.2021
Customer Service Manager
Michaels Arts and Crafts
11.2018 - 10.2020
Dental Assistant
Carrington College