Monique Lane
Summary
A highly skilled customer care professional with a robust background in remote work spanning over 5 years. Known for providing top-notch service, troubleshooting problems, and maintaining a positive rapport with customers while working independently from a home office.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
Arise Virtual Solutions
11.2014 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
Medical Assistant
Northside Atlanta
Atlanta, Ga.
06.2014 - 03.2017
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections, medications and treatments as directed by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Science - Medical Assisting
Anthem College
Atlanta, GA06-2014
Skills
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Collection
- Customer Service
- Complaint Resolution
- Professional Telephone Demeanor
- Courteous Demeanor
- Medical Terminology Knowledge
- Typing Proficiency
Timeline
Customer Service Rep
Arise Virtual Solutions
11.2014 - Current
Medical Assistant
Northside Atlanta
06.2014 - 03.2017
Associate of Science - Medical Assisting
Anthem College
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