Monique Lawson
Atlanta,GA
Summary
I'm seeking a position as a Customer Service Representative and a Customer Service Manager by utilizing my experience as a team leader in a successful line of business. I'm offering top performance and the proven ability to analyze complex situations and design practical solutions. Known and respected for being a proven leader with excellent communication and interpersonal skills who effectively collaborates and fosters quality with all levels of staff.
Overview
6
6
years of professional experience
Work History
Security Guard
Dumbarton Security Services
Atlanta
01.2022 - Current
- As a mall security guard I ensure the safety of everyone at the mall
- I work for the stores and shopping center, patrolling the premises, checking the surveillance equipment, and removing those who pose a threat
- As a mall security guard, I assist during emergencies and contact law when required.
Merchandiser/ Sales Rep relief
PepsiCo
Stone Mountain
05.2021 - 10.2022
- Responsible for ensuring that the right amount of goods are available in store and are being sold at the right price
- Working closely with buyers and other merchandisers to plan product ranges, meeting with suppliers, distributors, and analysts, and managing budgets
- Predicting sales and profits.
Amazon delivery driver-Package handler
10.2018 - 07.2020
- Handled package delivery for Amazon with a consistently high customer satisfaction rating
- Reduced delivery time by 10% through efficient routing techniques
- Delivered an average of 100 packages daily, ensuring all were delivered.
Driver
Uber Partner Drivers
Atlanta
08.2019 - 05.2020
- Picking up passengers and taking them to their destination while providing great and comfortable customer service.
Education
Cosmetology -
Empire Beauty School
01.2017
GED -
Atlanta Technical College
01.2011
Personal Information
Title: Customer Service Representative
Timeline
Security Guard
Dumbarton Security Services
01.2022 - Current
Merchandiser/ Sales Rep relief
PepsiCo
05.2021 - 10.2022
Driver
Uber Partner Drivers
08.2019 - 05.2020
Amazon delivery driver-Package handler
10.2018 - 07.2020
Cosmetology -
Empire Beauty School
GED -
Atlanta Technical College