Monique Lemos
Corona,CA
Summary
Passionate cultivator of loyal customer relationships and organizational service quality.
Diligent agent with solid background in short sales. Successfully navigated complex transactions, enhancing client satisfaction and minimizing financial loss.
Real estate professional prepared to contribute substantial experience in short sales. Proven ability to manage complex transactions and improve client outcomes. Focused on teamwork and achieving results, showcasing adaptability and reliability in dynamic environments.
Overview
21
21
years of professional experience
Work History
Agent
New York Life Insurance Co
12.2023 - Current
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Realtor
Coldwell Banker Exclusive
03.2021 - 12.2023
- Nurtured long-term relationships with clients by delivering exceptional post-sales support and regular check-ins on their evolving needs.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Realtor/Short Sale Specialist
Keller William Realty
04.2007 - 08.2021
- Established trust with clients by demonstrating empathy, professionalism, and expertise in handling sensitive financial situations.
- Performed due diligence tasks such as title searches and obtaining lien releases to protect clients'' interests during negotiations with lenders.
- Attended closings to provide support and answer any last-minute questions from clients or other involved parties.
- Educated potential buyers about financing options available for purchasing short-sale properties, facilitating smoother transactions.
- Regularly followed up with lenders to expedite short sale approvals and ensure a seamless resolution for all parties involved.
- Improved client satisfaction by providing timely updates and maintaining open communication throughout the process.
- Assisted homeowners in understanding their options, guiding them through the decision-making process during financial distress.
- Streamlined the short sale process by effectively communicating with lenders, buyers, and sellers.
- Reviewed and executed confidential documents, contracts and disclosures.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Wrote contracts to outline sales and purchases of properties.
Real Estate Agent
Tarbell Realtors, Inc
07.2004 - 04.2007
- Negotiated, facilitated and managed real estate transactions
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Education
Bachelor of Arts - Sociology
California State Fullerton
Skills
- Customer Service Excellence
- Friendly, Positive Attitude
- Flexible and Adaptable
- Property Tours and Inspections
- Clear Communication
- Leasing and Sales
- Persuasive Communication Style
- Consultative Selling Techniques
- Social Perceptiveness
- Sales oriented
- Efficient Sales Transactions
- Relationship Building
Accomplishments
- Generated more than $20 million in sales revenue in 2021 and 2022.
- Keller Williams Realty's Circle Platinum.
- Top Selling Agent in Top 5 for Tarbell Realtors, Inc.
- Placed #6 for year ending 2022 out of 230 agents
Languages
Fluent in written and spoken Spanish
Timeline
Agent
New York Life Insurance Co
12.2023 - Current
Realtor
Coldwell Banker Exclusive
03.2021 - 12.2023
Realtor/Short Sale Specialist
Keller William Realty
04.2007 - 08.2021
Real Estate Agent
Tarbell Realtors, Inc
07.2004 - 04.2007
Bachelor of Arts - Sociology
California State Fullerton