Monique Lewis
Baltimore,MD
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
7
7
years of professional experience
Work History
Cashier Assistant
Giant Food
08.2022 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Cleaned and sanitized cashier workstation and scanning area.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with self-checkout machine operations.
- Acted as a liaison between customers and store staff, facilitating communication to ensure all parties were informed about ongoing issues or updates regarding self-checkout machines.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
Cashier
Dollar Tree
05.2019 - 08.2023
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Student Athletic Trainer
Bowie State University
09.2019 - 11.2022
- Promoted a safe athletic environment through the diligent inspection and maintenance of equipment and facilities.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Delivered emergency care for injured athletes on field or at sporting events.
- Monitored and evaluated injured athletes during rehabilitation sessions.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice, or while exercising.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Store Team Member
Storm Bouquet
06.2017 - 08.2017
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Managed efficient cash register operations.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD05.2024
High School Diploma -
Baltimore Design School
Baltimore, United States06.2018
Skills
- Operations management
- Multitasking
- Risk management
- Performance tracking and evaluation
- Procedure development
- Strong public speaker
- Effective Communication
- Leadership mentoring
- Conflict resolution
- Reliability
- Process Improvement
- Surveillance techniques
- Staff Training
- Teamwork and Collaboration
- Professionalism
- Incident Reporting
Acknowledgements
- Volunteer At the church
- Fashion Shows / Dance
- ROTC
- Volunteer at doctors offices
Timeline
Cashier Assistant
Giant Food
08.2022 - Current
Student Athletic Trainer
Bowie State University
09.2019 - 11.2022
Cashier
Dollar Tree
05.2019 - 08.2023
Store Team Member
Storm Bouquet
06.2017 - 08.2017
Bachelor of Science - Criminal Justice
Bowie State University
High School Diploma -
Baltimore Design School