MONIQUE LEWIS

Diligent customer service representative with a solid background in customer service. Offers a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrates the ability to leverage communication and problem-solving skills to enhance the customer experience. Experienced in handling customer interactions and resolving issues promptly, utilizing effective communication and empathy to build strong customer relationships. Known for maintaining high levels of customer satisfaction and fostering loyalty. A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Highly personable Patient Service Professional with over twenty years of experience in management, sales processing, and customer service satisfaction within the dental, medical and retail industries.
• Talent for identifying patient needs and presenting appropriate company products.
• Interviewed, hired and trained new employees.
• Proven supervisory abilities.
• Demonstrated ability to gain patient trust and provide exceptional follow-up skills that lead to increased repeat and referral business.
• Knowledgeable in resolving escalated patient service issues.
• Able to work in a team setting or independently with minimal supervision.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Outlook).
• Knowledgeable in Eaglesoft and Planet DDS.
• Knowledgeable with dental insurance.