Monique Lowe
Doraville,GA
Summary
Results-oriented professional with proven expertise in administrative roles within growth-focused organizations. Demonstrated ability to manage front office operations, including multi-line phone systems and visitor interactions, while maintaining a high level of professionalism. Strong organizational skills and multitasking capabilities have led to significant improvements in administrative efficiency and customer service experiences. Excellent communication and presentation skills enhance team collaboration and goal achievement.
Overview
25
25
years of professional experience
Work History
Receptionist/ Administrative / Sales Support Member
FRM, Inc
09.2011 - 11.2025
- Provide high level administrative support by answering phones, entering orders, handling information requests, and performing clerical functions such as answering phones, data entry, preparing correspondence, receiving visitors, and preparing freight bills.
- Answers incoming calls and emails promptly, professionally and in a timely manner to ensure our customers order and receive products as soon as possible.
- Enters orders and communicates to inside sales, and prints out orders and freight paperwork to warehouse to pull the material and ship correctly to the customers.
- Collaborate with FRM inside sales and warehouse staff for outbound shipments; maintain effective relationships with LTL carriers.
- Helps to train new employees on data entry, manufacture websites, and freight bills.
- Presents a professional demeanor with all FRM associates, manufacturers, and distributor customers.
- Communicate frequently with the Inside Sales, warehouse staff and Inside Sales Manager to ensure elevated levels of customer service.
- Demonstrate ongoing commitment to professional growth and industry knowledge.
- Maintain basic knowledge of understanding of product lines represented.
- Builds and sustains both internal and external relationships; friendly, responsive, and approachable.
- Acts with integrity; inspires trust and promotes open communication.
- Communicate professionally, fairly, and firmly.
- Takes initiative and is accountable for actions and results; committed to excellence.
- Possesses a sense of urgency and the ability to manage multiple priorities.
- Willing and able to jump in and help when required.
- Strong problem-solving, organizational, and time management skills.
- High attention to detail with an expectation of accuracy and consistency.
Floor Sales Associate / Inventory Associate
Charming Charlie
02.2011 - 09.2011
- Greet customers as they enter the store and help customers find products that match their needs and provide information about product features, prices, and promotions.
- Answer customer inquiries, resolving any issues or complaints promptly and professionally.
- Upsell and cross-sell products to boost sales and meet store goals.
- Receiving stock and re-stocking shelves and sales displays.
1st Team Preschool Supervisor/ 1st Team Preschool teacher / Weekday Preschool Teacher
Peachtree Corners Baptist Church
08.2000 - 01.2011
- Hired as an assistant teacher, promoted to lead teacher who prepared and developed lesson plans.
- Promoted to Supervisor of fifteen teachers for extra activities and preschool during church activities.
- To ensure the safety and teaching during these activities and ongoing development of First Team.
- Assists in planning and conducting ongoing and advanced training of employees in training events and preschool classrooms.
- Developing plans for ongoing recruitment of teachers.
- Assists in maintaining records and statistics.
- Provides input for organizational materials.
- Encouraged development with children through instructed time, art, and music appreciation.
Receptionist/ Administrative / Sales Support Member
Mobile Ingenuity
11.2009 - 02.2010
- Provide high level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and arranging conference calls.
- Managing the front office, sales support, and shipping department.
- Organized and enhanced customer database.
- Received inventory, stocked inventory, maintained inventory spreadsheets and tracked shipments to customers.
Customer Relations Associate Manager
Worldwide Express
07.2008 - 10.2009
- Customer service for DHL, UPS, and other freight customers.
- Running credit card payments, posting payments to customer accounts and processing bank deposits.
- Setting up new customers, shipping supplies to customers and training customers to use online shipping programs.
- Assisting sales and upper management.
- Excellent problem solving and communication skills.
Mother’s Day Out Lead Teacher
Peachtree Corners Baptist Church Weekday Preschool
08.2004 - 05.2008
- Prepared and developed lesson plans.
- Trained new employees in preschool classrooms.
- Encouraged development with children through instructed time, art, and music appreciation.
Tupperware Sales Consultant
Mo’s Movers & Shakers
02.2004 - 01.2005
- Actively recruited and trained new consultants.
- Operated home business.
Education
Associates of Arts - Early Childhood Education & Music
Truett Mc Connell College
Cleveland, GA05-1994
College Prep Diploma -
Crestwood High School
Roswell, GA06-1990
Skills
- Order processing
- Data entry
- Inventory management
- Customer support
- Freight coordination
- Sales administration
- Staff training
- Effective communication
- Front desk operations
- Phone etiquette
- Administrative support
- Positive and professional
- Service-oriented mindset
- Reception desk management
- Greeting and seating clients
- Office supply inventory control
Volunteer Experience
- Doraville Police, Community events such as Santa Cop, Back to School events, Trunk or Treat & Doraville Night outs., 28 years
- Elevate City Church, Preschool teacher, 02/25 to present
- Passion City Church, Grove Prep, Door Holder & preschool teacher, about 10 years
- Crosspointe Church, Youth Sunday school teacher, Youth Café Worker & preschool teacher., about 7 years
- Dave Ramsey Financial Peace University, Co-Coordinator for seven classes, 04/09
- Oakcliff Theme School PTA, Secretary, 08/09 to 05/10
- Oakcliff Theme School PTA, Bookfair Coordinator, 08/07 to 05/09
- Oakcliff Theme School PTA, President, 08/07 to 05/09
Personal Qualifications
Results oriented professional seeking an administrative position in a growth-oriented companyemployer. Excellent organization and customer service skills; All tasks completed in a timely manner and professional manner. Goal oriented individual that thrives in a team environment. Excellent communication and presentation skills.
References
References available upon request.
Timeline
Receptionist/ Administrative / Sales Support Member
FRM, Inc
09.2011 - 11.2025
Floor Sales Associate / Inventory Associate
Charming Charlie
02.2011 - 09.2011
Receptionist/ Administrative / Sales Support Member
Mobile Ingenuity
11.2009 - 02.2010
Customer Relations Associate Manager
Worldwide Express
07.2008 - 10.2009
Mother’s Day Out Lead Teacher
Peachtree Corners Baptist Church Weekday Preschool
08.2004 - 05.2008
Tupperware Sales Consultant
Mo’s Movers & Shakers
02.2004 - 01.2005
1st Team Preschool Supervisor/ 1st Team Preschool teacher / Weekday Preschool Teacher
Peachtree Corners Baptist Church
08.2000 - 01.2011
Associates of Arts - Early Childhood Education & Music
Truett Mc Connell College
College Prep Diploma -
Crestwood High School