Monique Magdaleno
Simi Valley,CA
Summary
Dynamic Certified Medical Assistant with extensive experience at Adventist Health, excelling in patient care and healthcare coordination. Proven ability to enhance clinic efficiency through meticulous electronic health records management and compassionate communication. Adept at assisting in medical procedures and training new staff, ensuring optimal patient outcomes and a welcoming environment.
Overview
31
31
years of professional experience
Work History
Certified Medical Assistant/ Surgery Coordinator
Adventist Health
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
Medical Front Office Receptionist
Simi San Fernando Urology
08.2018 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Medical Receptionist
Consultants for Lung Disease
11.2017 - 08.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Referral Coordinator
Regal Medical Group
11.2007 - 06.2017
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Opticician
Costco
10.1993 - 11.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Medical Assistant - Medical Assistant
Simi Institute For Careers & Education
Simi Valley, CA06.2023
Associate Of Arts - Natural Sciences
Moorpark College
Moorpark, CA05.2018
Skills
- Electronic health records
- Patient scheduling
- Medical procedures assistance
- Diagnostic testing
- Patient education
- Healthcare coordination
- Insurance verification
- Chart management
- Compassionate patient care
- Effective communication
- Team collaboration
- Training new staff
- Customer service
- HIPAA compliance
- Medical terminology
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Patient assessments
- Inventory and supply management
- Type coding
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Phlebotomy techniques
- Blood pressure measurement
- Schedule coordination
Additional Information
Quick learner Results-oriented File/records maintenance
Financial records and processing Computer proficient
Excel in patient care
Proficiency in medical referrals HIPPA compliant
Obtaining patient records and processing Insurance
Proficient in grievances & appeals Proficiency in EHR
● Proficient in NextGen, Tellarian. Onstaff, and Epic
● Change management
● Multi-Task Management
● Patient-focused
● Creative Problem Solving
● Cisco IP Multi-Phone Lines
● Microsoft Office & Quickbooks ● Weekly Payroll
● Weekly Scheduling Statement
Timeline
Certified Medical Assistant/ Surgery Coordinator
Adventist Health
07.2023 - Current
Medical Front Office Receptionist
Simi San Fernando Urology
08.2018 - 06.2023
Front Desk Medical Receptionist
Consultants for Lung Disease
11.2017 - 08.2018
Referral Coordinator
Regal Medical Group
11.2007 - 06.2017
Opticician
Costco
10.1993 - 11.2007
Medical Assistant - Medical Assistant
Simi Institute For Careers & Education
Associate Of Arts - Natural Sciences
Moorpark College
Similar Profiles
Cheryl SegovianoCheryl Segoviano
SR. HEALTH INFORMATION MANAGEMENT TECHNICIAN at Adventist HealthSR. HEALTH INFORMATION MANAGEMENT TECHNICIAN at Adventist Health
Emma LarsenEmma Larsen
Step Down Unit Registered Nurse at Adventist HealthStep Down Unit Registered Nurse at Adventist Health
Jaime HernandezJaime Hernandez
Marketing and Communications Manager at Adventist HealthMarketing and Communications Manager at Adventist Health
Orlando ChavezOrlando Chavez
Patient Access Representative at Adventist HealthPatient Access Representative at Adventist Health
Shawn ThrockmortonShawn Throckmorton
Task Force Officer at Drug Enforcement AdministrationTask Force Officer at Drug Enforcement Administration