Johnte Ware
Des Moines,Iowa
Summary
Dynamic professional with extensive experience at Iowa Digestive Disease Center, excelling in customer service and appointment scheduling. Demonstrated expertise in electronic medical records and dispute resolution, ensuring patient satisfaction and efficient operations. Recognized for maintaining professionalism under pressure while effectively managing multiple tasks and fostering positive communication.
Overview
12
12
years of professional experience
Work History
Opetartor/Receptionist
Iowa Digestive Disease Center
Clive, Iowa
08.2013 - Current
- Adhered to company policies while providing excellent customer service to all patients.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled appointments by telephone or in person.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Applied Science - Medical Office Management
Kaplan University
Des Moines, IA02.2013
Skills
- Customer service
- Deadline Dependent
- Faxing
- Scheduling
- Electronic Medical Records
- Charting
- Oral/Written Communication
- Medical Billing/Coding
- Appointment scheduling
- Dispute resolution
- Attention to detail
- Data entry
- Calm demeanor
- Multi-task management
- Call center experience
Timeline
Opetartor/Receptionist
Iowa Digestive Disease Center
08.2013 - Current
Associate of Applied Science - Medical Office Management
Kaplan University
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