Monique Mejia
Waco,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
Work History
QA Administrator
Versalift
09.2022 - Current
- Established clear communication channels between QA and development teams for seamless collaboration on issue resolution.
- Maintained detailed records of test resulst.
- Recorded, analyzed, and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Receptionist
Capital Veterinary Clinic
06.2010 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Akins High School
Austin, TX05.2025
Skills
- Communication and Interpersonal Skills
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
Timeline
QA Administrator
Versalift
09.2022 - Current
Receptionist
Capital Veterinary Clinic
06.2010 - 09.2022
High School Diploma -
Akins High School