MONIQUE MILLER
Houston
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
12
12
years of professional experience
Work History
Clerk Processor
Dietetic Department, National Heart Institute
05.2023 - Current
- Conducted quality control checks on processed documents to maintain a high level of accuracy.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
- Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
Volunteer Activities Coordinator
Target Hunger
01.2022 - 05.2023
- Communicated regularly with volunteers, assisting with issues and questions
- Wrote full role descriptions and task duties for volunteer positions
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides
Customer Service Representative/Sales Representative
AT&T Communications
09.2013 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Made outbound calls to obtain account information
- Mentored new employees on procedures and policies to maximize team performance
Guest Service Representative
Sage Hospitality Group
02.2013 - 06.2013
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
GED -
Windham School District
Huntsville, TX05.2009
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- Responding to Difficult Customers
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Retention Strategies
Timeline
Clerk Processor
Dietetic Department, National Heart Institute
05.2023 - Current
Volunteer Activities Coordinator
Target Hunger
01.2022 - 05.2023
Customer Service Representative/Sales Representative
AT&T Communications
09.2013 - 11.2021
Guest Service Representative
Sage Hospitality Group
02.2013 - 06.2013
GED -
Windham School District
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