Chantal Tolentino
Providence,Rhode Island
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
6
6
years of professional experience
Work History
Loan Processor
Peoples Home Loans
2023.04 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Hand Solderer
Express Employment Professionals
2022.06 - 2022.12
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded metal components in vertical, overhead and flat positions.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
Customer Service Agent
Ross Simons
2021.10 - 2022.03
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Customer Service Specialist
Spencer Technologies
2018.01 - 2020.05
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Improved customer service wait times to mitigate complaints.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
High School Diploma -
Juanita Sanchez
Providence06.2013
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Customer Account Management
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Call Documentation
- Customer Service
- Data Entry and Maintenance
- Training and Development
- Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Loan Processor
Peoples Home Loans
2023.04 - Current
Hand Solderer
Express Employment Professionals
2022.06 - 2022.12
Customer Service Agent
Ross Simons
2021.10 - 2022.03
Customer Service Specialist
Spencer Technologies
2018.01 - 2020.05
High School Diploma -
Juanita Sanchez
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