Monique Monterrosa
Victorville,CA
Summary
Servicer Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
34
34
years of professional experience
Work History
In Home Supportive Services
Blanca Arias
10.2020 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Co-Owner
MC Trucking
05.2004 - 09.2020
- Co-founder/ Co-driver/office manager
- Data entry: word, excel, windows programs
- Accounting, Payroll, Bookkeeping: QuickBooks programs
- Route coordinator: PC Miler software Google Maps
- Customer service assistant
- Maintenance repairs, record keep and road assistance coordinator f
- Make sure the freight is secure and correct with the manifest and delivered on time without damage or shortage with POD's
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Shop Supervisor
KKW Trucking
07.1999 - 02.2004
- Keep expense cost down while creating new was to keep revenue up
- Work with vendor, place order, maintain records of equipment, balance all accounts
- Multi-tasking, making appointments trouble shooting computer engine problems for a fleet of 200 trucks and 400 trailers
- Answer phones, data entry, record keeping, customer service, dealing with employee issues
- Assist with any payroll issues that the mechanics had with their paycheck
- Filing, creating spread sheets, assign job duties, processing invoices
- Managed efficient teams of up to 9 employees.
Child Center Director
Chaffey College Child Care Center
04.1998 - 05.1999
- Communicated with 64 parents and 164 children on a daily bases about any problems or question they have
- Complete state forms for funding
- Make Sure all requirements for state Licensing were current
- Assisted with the site supervisor on planning special functions
- Resolve issues that arise with staff, children and parents
- Answer phones, sign in children, enroll new students, create files
- Verify attendance, verify all information in child records
Store Manager
Circle K Connivance Store
09.1997 - 04.1998
- Resolve issues that arise from customers and other clerks that I work with
- Make sure to greet all customers and assist with any questions or concerns
- Run the register
- Maintained store appearance by cleaning, stocking and front and facing all products in the store
- Control inventory of store, create displays of sales products
- Close out paper work, balance the register
Accounting Supervisor
Circle K Corporation
09.1990 - 08.1992
- Controlled accounts of 12 stores in my district, enter all store payees
- Corrected or confirmed information on daily store sales, assisted co-workers with month end close out
- Discussed any retail problems with store managers
- Assisted in finding any discrepancies with inventory vs sales
- Verify all invoices were balanced, verify that all funds were accounted for during audits
Education
A.S. - Business Administration
Chaffey Community College
Rancho Cucamonga, CA06.1999
Skills
Customer service
Critical thinking
Data entry
Problem resolution
Computer proficiency
Complaint resolution
Payment processing
Order processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
In Home Supportive Services
Blanca Arias
10.2020 - 03.2024
Co-Owner
MC Trucking
05.2004 - 09.2020
Shop Supervisor
KKW Trucking
07.1999 - 02.2004
Child Center Director
Chaffey College Child Care Center
04.1998 - 05.1999
Store Manager
Circle K Connivance Store
09.1997 - 04.1998
Accounting Supervisor
Circle K Corporation
09.1990 - 08.1992
A.S. - Business Administration
Chaffey Community College
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