MONIQUE MORALES
Brooklyn ,NY
Summary
Detail-oriented financial professional with over 15 years of experience in administrative support and financial assistance. Manages complex accounts, coordinates meetings, and maintains confidentiality of sensitive information. Demonstrates strong teamwork and adaptability to enhance operations and deliver results in fast-paced, multi-system environments.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Personal Assistant
PPL
Brooklyn, NY
08.2024 - Current
- Managed executive schedules, ensuring efficient use of time and timely meeting coordination.
- Organized travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Prepared detailed meeting agendas, fostering structured discussions and actionable outcomes.
- Streamlined communication processes among team members, enhancing collaboration and information flow.
- Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used Excel to produce monthly invoices, reports, and other deliverables.
Accounts Receivable Specialist
ThriveDX
Miami, FL/ Remote
03.2022 - 11.2023
- Conducted daily cash reconciliations, ensuring accuracy in financial reports and resolving discrepancies promptly.
- Managed customer correspondence and inquiries, effectively resolving issues and enhancing customer satisfaction.
- Utilized Microsoft Excel, QuickBooks, and Oracle software for efficient management of invoices, payments, and reconciliation of account information.
- Led month-end reconciliations to ensure financial accuracy and completeness, contributing to reliable reporting.
- Followed company policies, procedures, and practices, contributing to loss prevention and compliance.
- Served as main contact for invoicing, refunds, and payment applications for 10 universities, demonstrating leadership and organizational capabilities.
- Applied analytical skills to research and resolve collection account discrepancies, providing valuable insights to enhance financial accuracy.
Specialist 1
JP Morgan & Chase
Heathrow, FL
03.2021 - 07.2021
- Answer over 150 customer telephone calls promptly to avoid on-hold wait times
- Interpreted clients' needs to recommend tailored services, enhancing customer satisfaction.
- Responded to customer requests, ensuring timely communication of critical information to superiors.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Fund Accountant
BNY Mellon Corp
Orlando, FL
12.2012 - 01.2019
- Spearheaded reconciliation of daily trading transactions for accuracy, resolving over 50 cash exceptions daily.
- Responded to ad-hoc requests for financial statements, efficiently generating reports for both internal and external clients.
- Managed assigned funds for the entire accounting cycle, from gathering information to preparing documents, finalizing reports, and closing books, ensuring both comprehensive and accurate financial records.
- Completed team allocation and monitored task deadlines daily to enhance organizational efficiency and time management.
- Collaborated closely with Internal teams, ensuring accuracy of data processing and fostering effective cross-functional communication.
- Maintained a proactive approach in addressing discrepancies, streamlining processes, and implementing corrective actions for continuous improvement.
Senior Tri-Party Account Administrator
BNY Mellon Corp
Orlando, FL
10.2003 - 12.2012
- Monitored multimillion dollar Tri-Party cash balances and position intra-day, mitigating risk exposure through proactive oversight.
- Resolved issues through active listening and open-ended questioning, escalating significant problems to management for timely resolution.
- Monitored daily securities trade and settlement activities via GSCX Fed System/Mainframe, ensuring accurate and efficient processes.
- Reconciled cash accounts and prepared proofs for end-of-day cash balances, actively monitoring cash flow availability for NFE and fund wire settlement.
- Handled a high volume of communications daily of 50 calls, emails, and faxes daily, demonstrating effective communication and multitasking skills.
- Conducted tests in BDS' Collateral Management testing environment daily, documenting results for team review within required timeframe. Recorded testing outcomes for the coordinating team within the established timeframe.
Education
Certificate: Accounting Application - Accounting
Valencia College
Orlando, FL06-2024
Accounting Operations - Accounting
Valencia College
Orlando, FL12-2024
Accounting Specialist - Accounting
Valencia College
Orlando, FL12-2024
Skills
- Invoice Management
- Account reconciliation
- Financial Reporting
- Expense Management
- Financial Compliance
- Reporting
- Excel pivot tables
- Microsoft Access
- Workflow Optimization
- Process Improvement
- Organizational Skills
- Problem solving
- Adaptability
- Interpersonal communication
- Cultural Competency
Certification
Microsoft Excel 2010 77-888Teach English Foreign Language- TEFL Technical Certificate Valencia College: Business Specialist – Dec 2021
Languages
Spanish
Elementary
Timeline
Personal Assistant
PPL
08.2024 - Current
Accounts Receivable Specialist
ThriveDX
03.2022 - 11.2023
Specialist 1
JP Morgan & Chase
03.2021 - 07.2021
Fund Accountant
BNY Mellon Corp
12.2012 - 01.2019
Senior Tri-Party Account Administrator
BNY Mellon Corp
10.2003 - 12.2012
Certificate: Accounting Application - Accounting
Valencia College
Accounting Operations - Accounting
Valencia College
Accounting Specialist - Accounting
Valencia College