Monique Mosley
Journalist
Philadelphia,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Packer / Warehouse Inventory Specialist
Amazon
Philadelphia, PA
12.2021 - Current
- Added packed boxes to conveyor belts for movement to shipping stations.
- A packer is responsible for picking, packing & handling the stock arrangements. The packer is also responsible for ensuring that there is adequate stock for the shipments. It's the packers job to make sure orders are ready for transportation as well as marking & labeling the containers with the right labels.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
English Tutor
Preply
Philadelphia, PA
03.2018 - Current
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
- Supported ESL learners in acclimating to American culture while improving their language proficiency through practical conversations.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Driver
Amazon Flex
Cleveland, OH
11.2022 - 09.2023
- Amazon Flex is a courier service that allows people to utilize their own automobiles to transport products for Amazon. Amazon drivers are required to follow delivery routes, time schedules to make sure customers get their packages on time
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Ship Dock
Amazon
Cleveland , OH
11.2021 - 12.2021
- On a schedule to ensure the shipments received are unloaded from the incoming shipments within the 24 hour arrival. Along with assisting the loading of cargo onto the outgoing shipments.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
Processing Representative
Electronic Merchant Systems
Cleveland, OH
07.2021 - 11.2021
- Review incoming documentation & manually process incoming work. As well as working closely with business partners & other team members across regions to maximize effectiveness of documentation management-related initiatives
- Established excellent rapport with clients by addressing concerns promptly and professionally during the application process.
- Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of process flow.
- Developed strong relationships with clients and earned their trust through prompt and reliable communication during processing journey.
- Aligned workflows with established company standards, resulting in smooth operational execution within processing department.
Retention Specialist
Electronic Merchant Systems
Cleveland, OH
01.2019 - 10.2021
- Retention specialists communicate with merchants & co-workers to increase loyalty & to retain the merchant's services. Retention specialists must be effective at both conflict resolution & problem solving. In order to save an account a rate review must be put in to see if the merchant can be helped by saving money on their account.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Customer Service Representative
American Greetings
Westlake, OH
01.2017 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Editor / Journalist
Future Imagazine
New York, NY
12.2009 - 05.2014
- Adapted writing style to suit multiple formats including news articles, op-eds, features, reviews, blogs, or social media posts.
- Developed captivating headlines that effectively captured readers'' attention and increased article clicks.
- Improved overall content quality with thorough proofreading and editing skills, ensuring error-free articles before submission.
- Built loyal readership base by consistently producing engaging content that addressed audience interests directly.
- Managed tight deadlines, consistently delivering well-crafted articles on time without sacrificing quality.
Education
Associate of Arts - Journalism
Cuyahoga Community College
Cleveland, OH 08.2015 - 12.2018
High School Diploma -
North Olmsted High School
North Olmsted, OH 08.2001 - 06.2005
Skills
Customer Service
Timeline
Driver
Amazon Flex
11.2022 - 09.2023
Packer / Warehouse Inventory Specialist
Amazon
12.2021 - Current
Ship Dock
Amazon
11.2021 - 12.2021
Processing Representative
Electronic Merchant Systems
07.2021 - 11.2021
Retention Specialist
Electronic Merchant Systems
01.2019 - 10.2021
English Tutor
Preply
03.2018 - Current
Customer Service Representative
American Greetings
01.2017 - 01.2019
Associate of Arts - Journalism
Cuyahoga Community College
08.2015 - 12.2018
Editor / Journalist
Future Imagazine
12.2009 - 05.2014
High School Diploma -
North Olmsted High School
08.2001 - 06.2005
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