Monique Navarro
Brewster,NY
Summary
Proficient in bookkeeping, inventory tracking and payroll. Experienced in detailed employee management and customer relations. Specialized in conflict resolution, team building and time management.
Overview
25
25
years of professional experience
Work History
President Owner
ACN Electric Inc
Brewster, NY, NY
05.2015 - Current
- Manage Payroll
- Track and manage expenses; materials and labor time per job
- Balance books via QuickBooks
- Organize and facilitate meetings, strategic site planning and review blueprint specifications
- Save costs by effectively negotiating vendor prices, terms of sales/ service agreements
- Address clients complaints quickly to drive satisfaction and adjusted operational strategies to reduce customer conflict and improve employee relationships
Baker
DeCicco & Sons
Brewster, NY
11.2019 - 03.2020
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Measured out ingredients accurately to ensure consistent product quality.
- Assisted customers in selecting baked goods and cashed them out.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Restocked inventory for following shift.
- Followed food safety guidelines while preparing all food items.
- Attended training sessions related to food safety procedures and techniques.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Designed appealing product displays to maintain unique presentation.
- Ensured that all health regulations were followed at all times while working in the kitchen.
Slot Attendant
Mohegan Sun Casino
Uncasville, Connecticut
09.2001 - 03.2004
- Greeted customers and provided them with information about the gaming machines.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Monitored activity throughout casino floor and reported issues to supervisors for immediate attention.
- Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption.
- Adhered to security protocols and cash-handling requirements to maintain correct balances.
- Addressed slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule extensive repairs.
Coin Cashier
Mohegan Sun Casino
Uncasville, CT
05.2000 - 08.2001
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operations, stock procedures and customer service.
Tape Librarian/Video Tape Operator
Citibank
Plainville, NY
06.1999 - 06.2000
- Packed daily offsite, downloaded reports and loaded vaults for ATM functions across the region.
- Ran Java commands to keep silos functioning.
- Ensured all hardware was running efficiently; placing service calls for repairs as needed.
- Completed and filed tapes; processed reports and kept track of all activities on console.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York, NY04.2012
Skills
- Microsoft Office
- Data entry/ Billing collections and Invoices
- PowerPoint presentation to create proposals
- Clerical records keeping
- QuickBooks
- Payroll
- Excel to balance expenses
- Bookkeeping
- Strong work ethic
- Organized
- Excellent communication skills
- Employee Relations
- Operations management
- Administrative operations
Timeline
Baker
DeCicco & Sons
11.2019 - 03.2020
President Owner
ACN Electric Inc
05.2015 - Current
Slot Attendant
Mohegan Sun Casino
09.2001 - 03.2004
Coin Cashier
Mohegan Sun Casino
05.2000 - 08.2001
Tape Librarian/Video Tape Operator
Citibank
06.1999 - 06.2000
Bachelor of Science - Criminal Justice
Berkeley College
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