Monique N. Julian
Lakeville,MN
Summary
Dynamic professional with extensive experience in gaming and education, notably as a Senior Brokerage Service Professional at Thrivent Financial. Proven track record in relationship building and strategic marketing, achieving significant revenue growth. Skilled in project coordination and community engagement, fostering partnerships that enhance brand loyalty and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Substitute Teacher-Daily, medium/long-term
Teachers on Call, Prior Lake Area Schools
03.2022 - Current
- Fulfilled short and long-term teaching requirements for K-12 subjects in multiple districts
- Designed engaging and safe learning environments, fostering student participation and comfort
- Received 100% positive feedback from teachers and students, specifically requested for assignments
- Developed lessons aligned with curriculum standards, enhancing student engagement and understanding
- Tracked and evaluated student performance
- Prepared Course materials such as syllabi, assignments, and handouts
- Tracked student progress and provided constructive feedback to support academic growth
- Lead regular discussions regarding course work, assignments, and relevant topics
Client Relationship and Partnership Manager
Shank Marketing, J Carcamo & Associates, Brian Christopher Slots
06.2020 - Current
- Execute growth strategy to support and achieve annual revenue goals
- Promoted new relationships, enhancing client retention and repairing existing connections
- Represented and built brand awareness by attending trade shows and conventions in the hospitality and gaming space
- Coordinated and spearheaded projects to strengthen brand relationships and foster collaboration
- Established key program metrics to assess and drive success
- (Freelance/casual)
Founder and Operations Marketing Director
Protecting Paws Animal Rescue, Puppy Paws and Kitty Claws Paradise
11.2012 - Current
- Crafted and executed comprehensive marketing and communications plans for not-for-profit and for-profit boarding companies, driving audience engagement
- Spearheaded market research identifying branding opportunities, solidifying strategies to enhance customer loyalty
- Established marketing collaborations with not-for-profit and for-profit organizations and local governments, expanding outreach and partnership networks
- Supported and monitored all functions of the organization, growing from three volunteers to a staff of hundreds across the Twin Cities Metro
- Transitioned to explore career options in gaming and hospitality.
Special Education Teacher-Autism Spectrum Disorder, Communication Interaction Disorders
Prior Lake Area Schools, Lakeville Area Schools
03.2024 - 05.2025
- Developed engaging lessons, assessments, and assignments aligned with curriculum to enhance student participation
- Created and implemented individualized behavior plans and PBSPs to support student success
- Monitored and reported student progress toward IEP objectives to track individual growth
- Provide accommodations and modifications to the curriculum according to individual student needs
- Built and maintained strong relationships with each student to ensure trust, cooperation, and understanding
- Maintained, updated, and adapted daily schedules and changes for support staff
- Lead the planning in programming for community participation inclusion outings
Casino Host, Casino Marketing
Seminole Hard Rock Hotel and Casino
09.2019 - 12.2020
- Secured over $1,500,000 in theoretical throughout the duration on property
- Engaged with guests on casino floor during visits and special events to enhance guest experience and foster loyalty.
- Developed strong relationships with guests and casino partners to enhance support and collaboration.
- Reviewed customer feedback to recommend promotions and identify new opportunities for engagement.
- Supported Seminole Tribe of Florida operations by ensuring high levels of guest satisfaction.
- Monitored and responded to digital client support communications and tickets
- Left position due to its short-term nature.
VIP Host/Assistant Marketing Supervisor
SMSC Gaming Enterprise
06.2018 - 09.2019
- Established and maintained authentic and trusted relationships with 500+ players, vendors, and stakeholders
- Collaborated with over five departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer ratings by 20%
- Applied RFP marketing programs to prospect guests, securing incremental revenue trips and enhancing gaming revenue growth
- Oversaw multiple simultaneous projects and presentations to ensure cross departmental success and profitability
- Presented player insights to player development and marketing teams to determine appropriate promotions
- Achieved ‘Top Performer' 7 months consecutively; inspired creative and 'outside the box' ideas
- Developed and executed activities, drawings, and promotions to foster collaboration and success across departments
- Secured average ADT of $7,200 per guest through strategic engagement with 800 slot machine players at sister casino
- (Shakopee Mdewakamton Sioux Community)
- Reason for leaving: Moved closer to my ailing father to take care of him
Assistant Table Games Marketing Manager, Dual Pit Supervisor
Treasure Island Resort and Casino
01.2017 - 04.2018
- Devised creative strategies to market table games products to target table games players
- Crafted compelling copy for email, direct mail, print, and online campaigns to enhance player engagement
- Developed promotion proposals addressing cost, operational impacts, audit protocols, and tactical implementation strategies
- Oversaw ten+ area games to maintain security and compliance
- Oversaw tribal gaming compact to ensure compliance with responsible gaming standards and facilitate best practice updates
- (Prairie Island Indian Community)
- Reason for leaving: Maternity leave
Lead Table Games Floor Supervisor, Dual Rate Table Games Dealer, Lead F & B Server
Minnesota Racing Commission-Running Aces, Canterbury Park
08.2014 - 12.2016
- Trained 45+ employees on procedures and compliance standards to enhance operational effectiveness
- Observed gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards
- Created relationships with high-value guests to develop their play and ensure brand loyalty
- Led training and development for new servers, hosts, and serving assistants to ensure high service standards
- Coached food and beverage team on table games and poker room protocol to improve guest interactions
- Employed guest service recovery with complementaries or bill adjustments
- Reason for leaving: To pursue a career with a larger casino
Senior Brokerage Service Professional
Thrivent Financial for Lutherans
01.2011 - 01.2014
- Developed and implemented strategic programs in social and digital media for brokerage platform, enhancing engagement and outreach
- Utilized excellent written and verbal communication skills while interacting with clients, financial representatives, and internal stakeholders
- Reformatted and created 100+ account forms to align with new protocols, improving compliance and accessibility
- Contributed as stakeholder on multiple marketing implementation projects, consistently meeting varied deadlines
Education
Master of Arts - Special Education
Bemidji State University
Bemidji, MN08-2024
Master of Science - Hospitality and Tourism Management
Purdue University
West Lafayette, IN08-2022
Bachelor of Arts - Business Administration and Account Management
Augsburg College
Minneapolis, MN05-2008
Skills
- Event management
- Project coordination
- Stakeholder engagement
- Cross-cultural communication
- Public speaking
- Responsible gaming education
- Event marketing
- Strategic marketing
- Partnership development
- Relationship building
- Event marketing
- Stakeholder communication
- Conflict resolution
- Team collaboration
- Team collaboration
Community Service
- ISD 719-Prior Lake, MN, Parent Teacher Committee Volunteer, 09/20, Present
- P.L.A.Y. Youth Sports Organization-Prior Lake, MN, Volunteer, 04/21, Present
- Meals on Wheels- Greater Minneapolis-Twin Cities Area, MN, Volunteer, 02/12, Present
- Thrivent Volunteer Committee, Chairperson, Secretary, Lead Volunteer, 01/11, 12/13, Planned and implemented the largest state fundraising walk, 'Strutt Your Mutt'
Study Abroad And Multicultural Diversity Experience
Latin America, Jamaica, Israel, Greece, Dominican Republic, Nepal, Marketing for destination tourism, Theological tourism, Economic entrepreneurship, Hospitality in global markets, Global outreach and humanitarian studies, Outreach in sustainable tourism, World religions and the human experience
Timeline
Special Education Teacher-Autism Spectrum Disorder, Communication Interaction Disorders
Prior Lake Area Schools, Lakeville Area Schools
03.2024 - 05.2025
Substitute Teacher-Daily, medium/long-term
Teachers on Call, Prior Lake Area Schools
03.2022 - Current
Client Relationship and Partnership Manager
Shank Marketing, J Carcamo & Associates, Brian Christopher Slots
06.2020 - Current
Casino Host, Casino Marketing
Seminole Hard Rock Hotel and Casino
09.2019 - 12.2020
VIP Host/Assistant Marketing Supervisor
SMSC Gaming Enterprise
06.2018 - 09.2019
Assistant Table Games Marketing Manager, Dual Pit Supervisor
Treasure Island Resort and Casino
01.2017 - 04.2018
Lead Table Games Floor Supervisor, Dual Rate Table Games Dealer, Lead F & B Server
Minnesota Racing Commission-Running Aces, Canterbury Park
08.2014 - 12.2016
Founder and Operations Marketing Director
Protecting Paws Animal Rescue, Puppy Paws and Kitty Claws Paradise
11.2012 - Current
Senior Brokerage Service Professional
Thrivent Financial for Lutherans
01.2011 - 01.2014
Master of Arts - Special Education
Bemidji State University
Master of Science - Hospitality and Tourism Management
Purdue University
Bachelor of Arts - Business Administration and Account Management
Augsburg College