MONIQUE PARKER
Richmond,VA
Summary
Accomplished professional with over 20 years of experience in the business and medical sectors, dedicated to fostering strong customer and patient relationships. Expertise in conflict resolution and a proven ability to nurture productive partnerships contribute to a collaborative work environment. Committed to delivering exceptional service and driving positive outcomes while leveraging extensive industry knowledge to enhance client satisfaction. A results-oriented approach ensures alignment with organizational goals while maintaining a steadfast focus on quality care and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Henrico County Public Schools
Henrico, VA
08.2024 - Current
- Provide administrative and clerical support in a fast-paced elementary school environment while maintaining professionalism and confidentiality.
- Manage front office operations including answering multi-line phones, greeting parents, staff, students, and visitors, and directing inquiries efficiently.
- Coordinate schedules, maintain student and staff records, process documentation, and support daily school operations.
- Assist with data entry, attendance tracking, filing, email correspondence, and preparation of reports, and school communications.
- Support faculty and administration with organization, problem-solving, and customers service to ensure smooth day-to-day operations.
- Build positive relationships with parents, students, and staff through strong communication and interpersonal skills.
Fraud Specialist
Bank of America
10.2019 - 10.2021
- Consistently demonstrated ownership while resolving complex customer service issues.
- Researched and tracked 3,600 fraud claims annually on customers' financial accounts.
- Facilitated escalation of issues to appropriate internal partners.
- Consulted with mainframe and online systems to file fraud disputes and automated clearing house (ACH) debits as well as automated teller machine (ATM) transactions.
- Adhered to policies of the Fair Credit Reporting Act (FCRA) and laws enforce by the Consumer Financial Protection Bureau (CFPB).
Certified Paraoptometrist Medical Billing-Coding/Optical
Tower Optometry
12.2013 - 04.2019
- Performed a wide variety of front desk procedures such as scheduled appointments, recalled patients, handled insurance forms, accepted payments, and processed and reconciled invoices.
- Performed technical duties such as taking detailed patient histories, measuring visual acuity, measuring the curvature of the cornea (keratometry), glaucoma screening, blood pressure testing, and measuring the distance between the pupils of the eye.
- Performed daily coding and billing tasks by ensuring that all of the information about diagnoses and procedures for patients was accurate and complete.
- Repaired broken or damaged glasses and frames; ordered prescription eyewear and contact lenses, and educated patients on eye health and eyewear.
Optometrist Receptionist
Brook Run Vision Center
01.2012 - 01.2014
- Contributed to the company's mission, vision, and values by greeting patients, visitors and staff with a friendly, helpful demeanor both in person and over the phone.
- Collected and processed insurance (e.g., VSP, Medicare, Medicaid, Davis Vision, and Eyemed) and all other billing information.
- Answered phone calls, scheduled patient appointments, maintained charts and ensured patients were scheduled accordingly to minimize open slots.
- Facilitated communication with insurance representatives to understand and explain benefits to patients.
- Assisted with general office duties (e.g., receiving/distributing mail, copying, typing, filing).
- Maintained professional and effective working relationships with teammates.
Certified Paraoptometric Assistant/Team Lead
Chesterfield Optometric Center
08.2009 - 01.2012
- Served as team leader and supported doctors of optometry in a collaborative relationship to provide patients with optimum levels of optometric care.
- Led and directed without misuse of power.
- Encouraged others to brainstorm and contribute to the whole.
- Led by example and intelligently.
- Performed preliminary screening examinations and accurately recorded patients’ medical and visual history; and reviewed and prepared other clinical information (e.g., FDT, Titmus, Auto refractor, GDX, Optomap/Fundus photos, NCT, an OCT).
- Provided outstanding contact lens training and dispensary.
- Measured acuity of patient with and without glasses, for distance and near vision.
- Extensive Knowledge of ophthalmic medications and proper instillation of topical eye drugs and application of eye dressings.
- Performed other related duties including front office procedures.
Education
High School -
Thomas Jefferson High School
Richmond, Virginia01.1997
Skills
- Accountability
- Self-Motivated
- Problem-Solver
- Conflict Resolution
- Strong Communication
- Office administration
Certification
Paraoptometric Assistant- American Optometric Association 2006/2010/2014
Timeline
Administrative Assistant
Henrico County Public Schools
08.2024 - Current
Fraud Specialist
Bank of America
10.2019 - 10.2021
Certified Paraoptometrist Medical Billing-Coding/Optical
Tower Optometry
12.2013 - 04.2019
Optometrist Receptionist
Brook Run Vision Center
01.2012 - 01.2014
Certified Paraoptometric Assistant/Team Lead
Chesterfield Optometric Center
08.2009 - 01.2012
High School -
Thomas Jefferson High School