Overview
Work History
Education
Skills
Language Proficiency
Professional Summary
Timeline
CustomerServiceRepresentative

Monique Perales

El Paso,TX

Overview

4
4
years of professional experience

Work History

Health Care Provider

Elite Elderly Care LLC
04.2020 - 04.2021
  • Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
  • Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.
  • Optimized clinical workflow through effective utilization of electronic medical records systems and process improvements.
  • Delivered high-quality care under pressure during emergency situations or times of increased caseloads.
  • Administered medications and treatments as prescribed by physicians.
  • Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.

Customer Service Representative

Delfingen- US
07.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism and organization under pressure while multi-tasking and resolving internal and customer concerns.
  • Maintained detailed records of customer interactions including meetings, phone calls, shipments as well as order due dates ensuring proper follow-up and information logging which helped contribute to a comprehensive database for future references and traceability.
  • Handled escalated calls, meetings and emails efficiently and efficiently while working with my coworkers to find satisfactory resolutions for both customers and the company alike.
  • Maintained up-to-date knowledge of product, service changes, and new technological implementations.
  • Ensured accurate order entry information followed up with the proper cross checking process.
  • Good knowledge and navigation of inventory and order entry systems/ EDI, as well as external portals such a FedEx and DHL for customer shipment scheduling.
  • Good sense of urgency and ability to prioritize work and other urgent requests and tasks.

Education

Associate of Arts - Accounting, Business, & Economics (BUSI)-AA

El Paso Community College
919 Hunter Dr, El Paso, TX 79915
05.2025

Texas Cosmetology Operator License - Cosmetology / Entrepreneurship

Riverside Trades & Industry
300 Opportunity Drive, El Paso, TX 79915
06.2019

High School Diploma -

Ysleta High School
8600 Alameda Ave, El Paso, TX 79907
06.2019

Skills

Customer Service

Time Management

Attention to detail

Problem-solving abilities

Active Listening

Data Entry

Language Proficiency

English
Native or Bilingual
Spanish
Native or Bilingual

Professional Summary

Proactive and goal oriented professional with very good time management and problem solving skills. Reliable and effective team member known for fast adaptability with a good capacity for fast learning and application of new things in new environments. Committed to leveraging these qualities to drive the success of the company and personal growth and development all while aiming to provide the best support to customers and team members alike.

Timeline

Customer Service Representative

Delfingen- US
07.2021 - Current

Health Care Provider

Elite Elderly Care LLC
04.2020 - 04.2021

Associate of Arts - Accounting, Business, & Economics (BUSI)-AA

El Paso Community College

Texas Cosmetology Operator License - Cosmetology / Entrepreneurship

Riverside Trades & Industry

High School Diploma -

Ysleta High School

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Monique Perales