Monique Perin
Hospitality Management
Southfield,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Cornbread Restaurant & Bar
Southfield, MI
01.2018 - Current
- Increased profit by streamlining operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Formulated processes to reduce downtime and financial loss.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Store Manager
Gymboree
Dearborn, MI
08.2013 - 07.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Walmart
Sterling Heights, MI
02.2011 - 02.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
No Degree - Cosmetology
Regency Beauty Institute-Detroit
Shelby Township, MIAssociate of Arts - Interior Design
Oakland Community College
Farmington Hills, MI 08.2006 - 01.2007
High School Diploma -
Martin Luther King Jr Senior High School
Detroit, MI 09.2002 - 05.2006
Skills
Work flow planning
Customer relations specialist
Performance Evaluations
Employee relations and conflict resolution
Sales background
Unsurpassed work ethic
Timeline
Operations Manager
Cornbread Restaurant & Bar
01.2018 - Current
Assistant Store Manager
Gymboree
08.2013 - 07.2014
Sales Associate
Walmart
02.2011 - 02.2014
Associate of Arts - Interior Design
Oakland Community College
08.2006 - 01.2007
High School Diploma -
Martin Luther King Jr Senior High School
09.2002 - 05.2006
No Degree - Cosmetology
Regency Beauty Institute-Detroit