Monique Pettorino
Reston,VA
Summary
Dynamic healthcare specialist with a strong focus on patient needs and proactive care solutions. Proven expertise in concierge services, office administration, and building effective practice-to-practice relationships to enhance patient outcomes. Extensive experience in insurance authorization, emergency triage, and telemedicine consultations, ensuring timely access to necessary medical resources. Reliable team player dedicated to supporting healthcare teams in delivering exceptional care while maintaining operational efficiency.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Medical Assistant
AllerVie Health/Premier Allergist
09.2024 - 06.2025
- Triaged patients in clinic – Vitals. Administered scratch tests and ID injections to test for certain allergies. Administered allergy and venom shots to patients with specific personalized serums. Front desk duties: checked in patients, verified insurances and benefits.
MedStar Gastroenterology – Georgetown University Hospital
02.2024 - 09.2024
- Triaged patients in clinic – vitals. Assisted doctors during patient examinations Assisted nurses with patient pre- and post-procedures in recovery and preoperative sections. Performed EKGs on post operative patients, aided patients in recovery and discharge.
- Temp position through TEKSystems
Clinical Medical Assistant
Go Health Urgent Care (partnered with INOVA)
10.2023 - 01.2024
- Working in various urgent care location as Clinical Medical Assistant, assisting Doctors, Physician Assistants and Nurse Practioners with patient care.
- Triaged patient needs, take vitals, test patient for Covid, Strept and Flu
- Administer medication and shots as needed
- Perform EKGs
- Phlebotomy
- Fit patients with DME (durable medical equipment) as needed.
Access Telecare
04.2019 - 10.2023
- Formerly SOC Telemed (Specialists on Call) Reston, VA
CMA & Office Manager
Health First Associates, PC - Virginia Hospital Center
01.2014 - 04.2019
- Patient scheduling and check-in.
- Triage to ER or specialist.
- Perform phlebotomy, EKGS, venous ultrasound, and vitals.
- Extensive and successful Insurance Prior Authorizations for various procedures and medications.
- Refer patients to specialists, occasionally making their appointments with said specialists
- Manage office staff of 4 persons.
- Manage medical supplies and office equipment orders.
- Handle weekly bank deposits and EOB filing
- Manage patients medication renewals and new prescription orders, under Doctor supervision.
- Upload all information into Internet based Snap Diagnostics
- Dr. Aseem Chaudhary, Dr. Amita Chaudhary
Representative, CMA, Patient Services
Fairfax Heart Associates
01.2012 - 04.2013
- Patient scheduling and check-in. Coordinate patients with doctors schedules – schedule procedures with Inova Hospital system.
- Triaged expeditiously; on several patients found ER/immediate medical help, saved them from possible fatality.
- Process insurance information; obtain authorizations for procedures as needed
- Create daily schedules for 3 doctors; coordinate and schedule various meetings.
- Handle patient prescriptions – local and mail order pharmacies
- Work with Doctor/Hospital Liaisons to set meeting with the doctors
- Patient Services and doctor authorized care liaison.
- Dr. Paul E. DiLorenzo, Dr. Felix D. Castro, Dr. Raymond Vergne
Patient Services Coordinator, Medical Technician
Sandy Ibrahim, MD - PartnerMD
11.2009 - 12.2011
- Patient scheduling and check –in. Scheduled and coordinated executive patients with various specialists in the DMV area – as well as in other states, according to doctor’s referral suggestions, and patient needs.
- Process all insurance information; enter or change all insurance information in eMDs.
- Assist Doctor and RN with patient vitals.
- Contact pharmacies to fill patients medications
- Perform EKGs, pulmonary and hearing tests, Meta Chek.
- Administered allergy, flu and other shots, as needed.
- Phlebotomy; process blood samples as needed by Quest Laboratories or Lab Corp.
- Work with all insurance carriers to resolve patient billing disputes, or to establish pre-authorizations for procedures/visits.
- Responsible for obtaining patient records from previous doctors.
- Partner MD – Richmond, VA. – Concierge Medical Practices
Medical Assistant
Ellen Campbell, MD – Internal Medicine
07.2009 - 10.2009
- Patient check-in, check and record vitals. Indicate in digital files the nature of the patient’s visit.
- Assist doctor and nurse practitioner with patients’ treatments and pelvic exams.
- Perform EKG and Pulmonary Function exams/tests; test urine samples for anomalies.
- Take patient calls, assist patient on phone. Contact pharmacies to fill prescriptions for patients.
- All patient records are completely digital – EMR program.
- Arthur Hammarmstrom, FNP
- Temp Position
Research Assistant
The Medical College of Georgia – Atlanta Office
12.2008 - 06.2009
- Interviewed parents of newborns, at Northside Hospital, for eligibility to be included in Diabetes Type 1 research study. Research study is an international project, testing newborns in 3 countries, for their inherited risk of developing Diabetes Type 1; test includes studying the environmental determinants of Diabetes Type 1 in babies and young children.
- PANDA/TEDDY Office – Center for Biotechnology & Genomic Medicine
Marketing and Sales; Client Relations
Conceptualize It, Inc
02.2008 - 06.2009
- Implemented new marketing, sales and customer service protocols for a variety of clients.
- Proof read and edited marketing research transcripts; medical, pharmaceutical and mass market products.
- Managed over 15 accounts; scheduled 60+ contractors daily.
- Entered accounts payable into Peachtree for a variety of clients.
- Client: MRT Services, Inc. – Contract/Consultant
Education
Bachelor of Arts - Art History
The College of Wooster
Wooster, OH06-1989
Skills
- Proficient in EMR software
- Blood pressure monitoring
- Venipuncture
- Patient vital signs assessment
- Experience in HIPAA compliance
- Clinical surgical assistance
- Patient confidentiality
- Electronic health records
- Collection and processing of specimens
- Clinical documentation
- Blood collection techniques
- Sterilization techniques
- Efficient patient scheduling
- Vaccination expertise
- Insurance eligibility verification
- Specimen collection
- Proficient in medical vocabulary
- Allergy assessment
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CMA - Previous Certified Medical Assistant; Current Clinical Medical Assistant
- BLS Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Horseback Riding
- DIY and Home Improvement
- I like working with my hands and fixing things
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
Timeline
Medical Assistant
AllerVie Health/Premier Allergist
09.2024 - 06.2025
MedStar Gastroenterology – Georgetown University Hospital
02.2024 - 09.2024
Clinical Medical Assistant
Go Health Urgent Care (partnered with INOVA)
10.2023 - 01.2024
Access Telecare
04.2019 - 10.2023
CMA & Office Manager
Health First Associates, PC - Virginia Hospital Center
01.2014 - 04.2019
Representative, CMA, Patient Services
Fairfax Heart Associates
01.2012 - 04.2013
Patient Services Coordinator, Medical Technician
Sandy Ibrahim, MD - PartnerMD
11.2009 - 12.2011
Medical Assistant
Ellen Campbell, MD – Internal Medicine
07.2009 - 10.2009
Research Assistant
The Medical College of Georgia – Atlanta Office
12.2008 - 06.2009
Marketing and Sales; Client Relations
Conceptualize It, Inc
02.2008 - 06.2009
Bachelor of Arts - Art History
The College of Wooster
Section name
- Multi-Disciplinary Agent and Liason; Managed Services Consult and Doctor Liaison
- Working directly with Urgent Care Clinicians, RNs and specialists. to coordinate and assign consults to Medical specialist and Hospitals around the US and overseas. Use of proprietary software created by SOCTelemed, Telemed TIQ:
- Consults and acuities set up with in 3 minutes, as time is of the essence.
- Testing of cameras for each and every tele-consult
- Call Radiology for all imaging; CT, CTAs, EEGs, MRIs
- Set up daily census’ for doctor’s rounds at various US hospitals
- Train new hires