Monique Pharr
Atlanta,GA
Summary
Dynamic Senior Support Advisor with Conduent Commercial Solutions, skilled in analytical thinking and conflict resolution. Proven track record in enhancing client loyalty through exceptional service and effective risk management. Committed mentor, fostering team growth while continuously improving service quality and client relationships. Adept at problem-solving in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Senior Support Advisor Level 3
Conduent Commercial Solutions
03.2020 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
Customer Service Representative
Sitel
03.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Realtor
Better Homes and Gardens Real Estate
02.2017 - 05.2018
Education
Medical Assistant Diploma - Medical Assistant
Gadsden Business College
Gadsden, ALGeneral Diploma - General Studies
Weaver High School
Weaver, ALDid Not Graduate - Social Work
Austin Peay State University
Clarksville, TNSkills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Conflict resolution
Timeline
Senior Support Advisor Level 3
Conduent Commercial Solutions
03.2020 - Current
Realtor
Better Homes and Gardens Real Estate
02.2017 - 05.2018
Customer Service Representative
Sitel
03.2016 - 05.2019
Medical Assistant Diploma - Medical Assistant
Gadsden Business College
General Diploma - General Studies
Weaver High School
Did Not Graduate - Social Work
Austin Peay State University
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